• Coordinate internal and external resources regarding planning, developing and delivering training.• Participate in research of curricula development, planning and implementation.• Work with subject matter experts to collect and collate information that will be designed and developed into learning modules.• Survey training participants to determine the effectiveness or each training method/program.• Update and revise current training materials to incorporate changes in policies and procedures.• Maintain content of CRM Learning zone area of the Intranet.• Become the expert in all areas of the CRM Dynamics.• Work with CRM team to support of CRM vision, strategy, and process.• Assist in developing a change management process for the CRM application, from a business perspective, and communicate that process to the end user community.• Keep a close ear to the user community in regard to issues and needs for the system and will need to convey this to the CRM team in a manner that supports other processes in place. Will need to be able to prioritise and document requests\issues as they arise.• Co-ordinate with various department heads to schedule training for end users.• Liaise with IT to arrange and coordinate training setups needed to perform training.• Create and maintain all training documents that relate to CRM system.Key Achievements:• The rollout of new CRM apps to the business including Repairs and Defect, Sales, Customer Service Workspace including Training delivery, creation of post training tutorials and documentation• Creation of Online Learning Zone to allow employees access to all post training documentation.

Responsible for delivery of learning solutions for clients.Support the projects and project teams as subject matter expert on learning and development specific areas focused on: Training Needs Analysis Training materials development Training delivery, including e-learning Training Assessment and development Design, develop and implement training and mobile learning solutions considering instructional design and learning theoriesBuild rapport on projects with the relevant client interfaces to facilitate training development and delivery Ensure training delivery during the project to time, cost and quality Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups Coordinate and collaborate closely with subject matter experts and clients to maintain agreed standards and adaptation of materials, where appropriate Regular on-site meetings to review status of training, strategy, schedules, issues and mitigation measures jointly with the client Liaise with the allocated Project Manager(s) to ensure internal training knowledge is shared within the organisation & to client staff

Sharing my love of Scentsy products.

As the Business Systems Trainer , I am responsible for providing end users with training, coaching and materials to ensure they develop a clear understanding of how to operate business systems / applications used, and the wider business context and importance to downstream processes, and ultimately to drive full adoption, process compliance and data quality, for all business I identify the training needs of the end user customers, design and develop comprehensive training courses and deliver classroom training at the centrally located training facility and within individual regional offices nationwide. Key responsibilities:Identify the training needs of the end user customers in conjunction with business stakeholders and IT team Design and develop comprehensive training courses, eLearning, video clips, webinars, tests of understanding and supporting materials and maintain and improve these based on user feedback Deliver classroom training courses both within the central facility (Birmingham) and within individual business units nationwide including maintaining associated registers of user training activity. Monitor the success of, improve, redesign and adjust the delivery of, training courses to ensure full adoption of business systems.

To support other members of the team as required to ensure speedy resolution of issuesTo visit other offices (as required) to support end users and deliver training sessionsTo assist the team in the maintenance and development of macros, styles and templates Promote development of IT skills• To design and deliver training sessions to help develop the necessary IT skills required to meet and, where appropriate, exceed the IT Benchmarks• To assist other teams in the delivery of “soft skills” training (as required)• To maintain and expand the library of induction and training material for inclusion on the firm’s Intranet (including online training, walk-throughs etc)• To publish regular “Quick Tips” on Intranet covering software features and best practice to support end user development and best practice• To review the IT Benchmark levels to ensure they are set appropriately, in line with the firm's vision and strategy• To promote and enforce “best practice” across the firm• To assist HR in the review and co-ordination of the induction process for new employees• To attend team meetings to demonstrate software functionality and best practice (as required)Database Accuracy• To assist in the correction and de-duplication of information held on Union Square• To monitor the accuracy of new information entered on the Union Square (specifically for new employees) and actively address errors and omissions including where best practice has not been adhered toTechnology Developments• To assist in the delivery of IT projects, including the planning and delivery of any associated training, to ensure user acceptance of new technologies

Working in IT, I am responsible for creating course content and training materials and evaluating new services used to determine the potential for training delivery. I am an experienced IT trainer delivering instructor-led training to our business users, the courses I deliver vary from essential IT skills through to intermediate application training. I support our Delivery team in training for new services as they are introduced as well as maintaining a course portfolio for existing and new users. I deliver business focused IT training.I have the ability/experience to troubleshoot and resolve day to day issues within a training environment.I am a self starter and motivate others and generate enthusiasm amongst attendees creating an effective environment for training.I develop and deliver an IT training portfolio in line with business requirements

IS TrainingWorking with the current COINS Systems Trainer to:• Ensure that user documentation and support infrastructure are adequate, and that post-implementation business processes are clearly defined and communicated• Ensure that user training is handled on a professional and timely basis• Update employee training records on HR.net for any courses attended• Ensure that every new starter is trained within a reasonable time frame• Administer employee training needs analysis• Produce and keep up to date training materials including session plans, exercise workbooks and session checklists• Schedule and deliver internal training courses by:• Delivering training in a classroom environment• Delivering 1-to-1 training sessions to employees either office or site based IS Support• Provide 2nd line support on COINS OA• Maintain a record of support calls and actions to resolve the reported issues on the internal support system• Follow agreed escalation procedures to resolve outstanding or persistent problems eLearning• Administer our eLearning system, adding users and liaising with Line Managers with assessment results• Work with business process champions to configure existing and add new modules.Policies, Procedures and Standards• Observe corporate policies, procedures and standards• Comply with legal requirements, including Data Protection Act Responsibilities & Personal Development• Identify personal training requirements with the IS Manager in order to carry out the responsibilities within this Job Guide and for personal career development• Undertake other work-related tasks as agreed by the IS Manager

Key Achievements:• Delivered a Training initiative to implement SharePoint 2010 across University across all sites. Led the project in developing Training materials, documentation and delivery.• Prepared and implemented the roll out of Microsoft Office 2013 to the University. Creating online training videos and documentation, as delivery of informative sessions to 400 staff across the Campus.Responsibilities and job role• Delivering training seminars within the organisation on CICT training courses.• Preparation & Planning the schedule of ICT training programmes.• Creation of course material and content to improve employee skill range and employee engagement.• Assists in the preparation and evaluation of course material.• Preparation of IT Training course material for business intrinsic programs such as Microsoft Office 2007, 2010, 2013• Evaluation of all IT Training material • Evaluates, maintains and supports general applications and software on the various CICT systems• Provide second and third tier support for all CICT initiatives.• Establishes good communications with Client Managers especially in relation to training matters• Applications delivered – SharePoint, Mahara E – Portfolio systems, Cedar Finance System, End Note Online, Student Attendance Monitoring System, Your Course, Nvivo

Key Achievements:• Worked with HR Department to implement Management Training Programme for all Team managers all the company.• Implemented a new Training and Learning Management System ‘Access Plan It’. Trained all staff and Management.Responsibilities and job role• Created training plan, registers and Matrix • Tracked assessed and evaluated service delivery• Managing a Training budget of £70,000, and allocating training budget• Identified and liaised with external training providers for more specialists courses • Liaised with onsite external agency to ensure high quality employees delivered to the business • Communicated with business to create comprehensive training programme• Produced Graduate Recruitment marketing material and created Graduate Training Programme.

• Managed team targets in line with company KPI• Managed process and team through a period of extreme change.• Managed the project of the migration of my end to end Process to India• Quality Monitored and Managed performance

• Working on Migration Project to Migrate processes onto SAP.• Identifying any issues resolving them before migration

Secondment• Assisted in creating Knowledge Assessment tool for pre and post evaluation • Provided a Consultancy service on appropriate solutions to support team skills knowledge and development • Managed the multi-site training function in Oxford for 4 area offices. • Provided a single point of contact for Team Leaders on daily training issues, managing conflicting resource demands by identifying relative priorities and options available, assessing the impact of each on overall levels of service and workflow.• Managed the multi-site training function in Oxford for 4 area offices

• Delivered training to all levels at a number locations, through a number of training pathologies. • Supported the roll out of E learning modules to the office • Identified process gaps within the training material and process maps• Developed and implemented long term training solutions and delivered new process and projects to the business. • Adaptable to different environments and situations.• Identified training needs for office employees & developed training programs for across Solihull office. • Maintained New Entrants procedure • Designed training material and work instructions from process maps & procedures • Managed projects and assisted in the implementation of business wide changes in processes and procedures.• Experienced the full training cycle.