Jayne Chen Email & Phone Number

New York City Metropolitan Area

-Implemented 2020 & 2021 Community Grant Programs through establishing SOPs & performance management for grant distribution to over 14 recipient organizations.-Oversaw quarterly grantee budget & activity reporting to meet OKRs.-Developed Grant Program activities to ensure grantees were set up for success in Citi Bike programming.-Managed Partner Keys, a multi-level stakeholder involvement program centered around removing barriers to equitable access in transportation.-Developed… Show more -Implemented 2020 & 2021 Community Grant Programs through establishing SOPs & performance management for grant distribution to over 14 recipient organizations.-Oversaw quarterly grantee budget & activity reporting to meet OKRs.-Developed Grant Program activities to ensure grantees were set up for success in Citi Bike programming.-Managed Partner Keys, a multi-level stakeholder involvement program centered around removing barriers to equitable access in transportation.-Developed 18+ partnerships with local NGOs & enrolled each in the Partner Keys Program, upselling new riders into Citi Bike equity memberships.-Scaled Partner Keys Program through designing processes for quarterly partner data reporting, leading to 146 rides taken via the program in 2020.-Ideated and executed over 15 community events in 2020, attended by over 1,000 community members.-Removed barriers to Citi Bike access through producing informational materials in Chinese & Spanish.-Analyzed historic data and local neighborhood trends to develop engagement frameworks and build tailored outreach strategies. Show less

Greater New York City Area

-Lead accessibility handcycle pilot program in conjunction with NYC Department of Transportation.-Interviewed, trained & hired a team of 3 outreach ambassadors.-Managed scheduling & assembled team meetings to share summaries with internal & external stakeholders.-Facilitated partnerships with disability organizations & sports groups, as well as health and wellness stakeholder communications.-Liaised with NYU Ability Project researchers to collect data and user feedback at 8… Show more -Lead accessibility handcycle pilot program in conjunction with NYC Department of Transportation.-Interviewed, trained & hired a team of 3 outreach ambassadors.-Managed scheduling & assembled team meetings to share summaries with internal & external stakeholders.-Facilitated partnerships with disability organizations & sports groups, as well as health and wellness stakeholder communications.-Liaised with NYU Ability Project researchers to collect data and user feedback at 8 events & activations Show less

Greater New York City Area

-Implemented Reduced Fare Bike Share equity program for underrepresented communities in over 15 NYC neighborhoods and helped drive member base to a 60% increase.-Developed relationships with community partners & stakeholders focusing on advancing social justice.-Managed monthly social media content creation around equity programs via Twitter and Instagram.-Generated storytelling campaigns for equity program members/Citi Bike community through cross-functional collaboration with… Show more -Implemented Reduced Fare Bike Share equity program for underrepresented communities in over 15 NYC neighborhoods and helped drive member base to a 60% increase.-Developed relationships with community partners & stakeholders focusing on advancing social justice.-Managed monthly social media content creation around equity programs via Twitter and Instagram.-Generated storytelling campaigns for equity program members/Citi Bike community through cross-functional collaboration with Marketing, Policy & Product teams. Show less

New York, United States

Greater New York City Area

-Assisted company partners in event setup, promotion & execution -Facilitated communications between event clients & company partners and assisted on-site-Generated sales calls for The Event Planner Expo tickets for corporate clients-Generated sales calls for venue events & special event packages-Designed promotional materials for both events & The Event Planner Expo; produced by EMRG Media (design examples attached below)

Greater New York City Area

-Assisted in social media marketing efforts for Naya Restaurant such as Instagram posts, follower engagement & interaction-Photographed food items for display on catering websites & food delivery platform backend

New York, New York

-Greeted customers and facilitated a friendly, warm & family-friendly dining experience -Managed table reservations, seating arrangements and waiter dispersement -Used 'Aloha' cashier system to process transactions -Responsible for all incoming and outgoing phone calls regarding reservations, orders -Responsible for overseeing incoming delivery orders via Seamless, Postmates & phone-Communicated with kitchen staff regarding delivery & to-go orders -Communicated with… Show more -Greeted customers and facilitated a friendly, warm & family-friendly dining experience -Managed table reservations, seating arrangements and waiter dispersement -Used 'Aloha' cashier system to process transactions -Responsible for all incoming and outgoing phone calls regarding reservations, orders -Responsible for overseeing incoming delivery orders via Seamless, Postmates & phone-Communicated with kitchen staff regarding delivery & to-go orders -Communicated with local partners for functions such as grocery delivery & inventory management Show less

Greater New York City Area

*Westbury Camera & Computers has closed its business as of 2018*-Assisted store owner in editing photos for clients using programs such as Adobe Photoshop & Adobe Lightroom -Assisted customers in processing orders, photoshoot requests & equipment inquiries.

New York, New York

Bachelor'S Degree, Business Administration And Management, General

-Full 4-Year Merit Scholarship Recipient -Education in Management, with a focus on Entrepreneurship

Bachelor'S Degree, Minor In Culture Studies

-Minor with focus on Culture Studies in New York, including immigration, arts & life sciences.