Jayne Clark Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Phoenix, Arizona, United States

Responsibilities include:- Developing and executing new project requests from the ground up- Training large classes of agents in new workflows- Managing numerous stakeholders across several lines of business- Identifying process gaps and finding solutions to these gaps- Implementing and scheduling product launches and updates- Syncing with legal and operational departments to ensure legal and regulatory compliance

Phoenix, Arizona, United States

Responsibilities included: - Developing, launching, and managing various projects for productivity and quality optimization- Coaching Risk & Compliance agents in performance and attendance- Assisting with training and mentoring new hires to the adjudications team- Correcting gaps in support logic escalated by team- Escalation of employee resource inconsistencies- Syncing with Legal department to assure compliance with city, state, and federal regulations- Managing side-processes for special assessments in select markets- Delegating queues and maintaining workforce management documents

Phoenix, Arizona Area

Worked for multiple departments over my tenure at Uber: Vehicle Solutions, Account Security & Risk, and Background Check. Responsibilities included:Vehicle Solutions:- Assisting driver applicants in obtaining vehicles to drive with the Uber app- Diagnosing payment issues for lessees of vehicles- Communicating with rental agencies where applicable- Providing general support to driver applicantsAccount Security & Risk:- Investigating issues related to rider and driver payments- Assessing and investigating claims of fraudulent activity on rider and driver accounts- Refunding fraudulent transactions- Implementing necessary locks and actions on fraudulent accounts- Escalating severe fraud- Protecting confidential informationBackground Check:- Assisting support agents in correcting background check issues for drivers- Ensuring background check packages comply with city, state, and national criteria- Analyzing drivers’ accounts and licenses for signs of fraud- Adjudicating criminal and motor vehicle record offenses for city, state, and national compliance- Escalating gaps in support logic- Complying with confidentiality standards

Phoenix, Arizona Area

I provided top notch inspection of thousands of units per day for defects and blemishes. I also analyzed defect trends, managed inventory, and assisted with any other production-side tasks I could to diversify my skill sets.