• Managed a wine club database of over 800 members while implementing strategies for growth and retention. • Broadened the company's customer base by establishing new membership options, generating effective promotions, expanding membership benefits and implementing staff incentive programs. • Established and managed new and varied shipping and local delivery systems to expand the company's reach. • Guided the launch and maintenance of a new online store offering a wide variety of wine, beer and spirits. • Selected and purchased small production, balanced and crowd-pleasing wines with an emphasis on achieving high margins, maximizing profitability, controlling inventory and fostering strong vendor relationships. • Created original content for the wine club, email newsletters, blog, social media outlets and website.

• Oversaw all day to day operations including managing the front and back of house, purchasing and receiving inventory, menu planning and implementation, POS functions, banking and light bookkeeping. •Acquired and maintained all relevant city permits and monitored compliance with local health and safety standards. •Oversaw all HR matters including hiring, training, staffing, payroll and monitoring compliance with all state and federal mandated policies and procedures. •Coordinated daily catering operations including direct to client orders and 3rd party delivery services. • Planned and hosted private events including corporate parties, intimate dinners and wedding receptions. • Cultivated and maintained a loyal customer base by offering attentive and personalized hospitality.

• Provided professional and knowledgeable customer service while selling premium wine, beer, spirits and wine club memberships. • Served wine and food in a fast-paced environment. • Trained new employees in both the bar and retail departments. • Stocked/organized merchandise and took weekly inventory. • Opened and closed wine bar which entailed cash handling, financial reporting, food prep, cleaning, stocking and managing inventory. • Worked private events and managed set up, service and break down.