Jayne Howson-Probert Email & Phone Number

Leek, GB

Manchester, England, United Kingdom

Lead team of Application Support Analysts on all areas of core system application administration. - Embedding of recently migrated core system ProVision- Driving business process improvement and enhancement - Development of project portfolio- Supporting society's audit requirements - Third Party Supplier Management- Stakeholder management at all levels.

Core System Replacement Implementation Sopra Summit to Mutual Vision ProVision core systems:Management of Core System Replacement project through testing to implementation and post implementation.- Fault management triage, escalation and resolution - Stakeholder management at all levels, user SME, MSME and Executive- Third party relationship management.

Leek, England, United Kingdom

- Responsible for the development of business requirements for Mortgage Origination Platform - Incorporation of business requirements for end to end lending lifecycle to identify additional opportunities for digitalisation and process enhancement- Presentation to executive level - Leading supplier demonstration workshops for potential solution.

Stafford, England, United Kingdom

Hybrid role of Business Analysis and Project and Change Management, championing and challenging process enhancements and cost inefficiencies, responsibilities include:o Support of core operating system, ProVision (MV)o Development & delivery of Digital Application – Broker Portal & Digital Savings Platformo Integration to core operating systemo Support of.

Stafford

• Core System Replacement Project for project life cycle from planning to delivery, responsibilities included:
• Requirements validation
• Supplier workshopso Identification and Analysis of solution gapso Development of workarounds as requiredo Documentation of change request
• Process improvement and documentation
• Development of Mortgage Application Process into core operating system to include automated stages, diary tasks and notifications.
• Management of RAID and Plan o Project reporting

Chester, United Kingdom

Loughborough

Back to Base/MCD Implementation:End to end management of MCD (Mortgage Credit Directive) Project in tandem with management of back to base release for core operating and mortgage origination systems, flexing skills of Business Analysis and Project Management as required to support successful delivery: - Change Request analysis and business impact.

Loughborough, Ipswich, Dudley

Responsible for the production of Business Requirements for Core System Replacement on behalf of a collective of Building Societies - The Dudley, Ipswich, Furness and The Loughborough which included:- SME workshops and interviews to gain Business Requirements for full system replacement including Teller, Mortgage Origination, Back Office, Data Warehouse.

Barrow In Furness

Interim Project Manager for Core System Replacement Project, responsible for:- Management of Project Definition Exercise (PDE) supporting the development of detailed business requirements with chosen solution supplier Sopra- Development of Project Governance & Disciplines to support overall project delivery- Project plan development & management- SME.

Staffordshire/Manchester

PRINCE2 Work Stream Lead delivering to agreed time, cost and quality criteria Investigation and analysis of business problems and/or opportunities to enable successful business outcomes Management of the expectations of those impacted by the change, negotiate and influence outcomes Build, lead and co-ordinate effective multi-disciplinary teams to.

 Lead Teams of 9-11 Customer Services Advisors Coached individuals/teams in working practices and appropriate behaviours in order to achieve Customer service expectations, project deliverables and to aid their personal development Effectively recruited, inducted, managed and developed each team member, in order to drive performance improvement of each.

Bachelor'S Degree, Humanities

Nvq Level 3 Management