Jayne Howson-Probert Email & Phone Number

Leek, Gb

Manchester, England, United Kingdom

Lead team of Application Support Analysts on all areas of core system application administration. - Embedding of recently migrated core system ProVision- Driving business process improvement and enhancement - Development of project portfolio- Supporting society's audit requirements - Third Party Supplier Management- Stakeholder management at all levels- Management and development of Application Support Analysts

Core System Replacement Implementation Sopra Summit to Mutual Vision ProVision core systems:Management of Core System Replacement project through testing to implementation and post implementation.- Fault management triage, escalation and resolution - Stakeholder management at all levels, user SME, MSME and Executive- Third party relationship management - Development of core supporting documentation including Migration Acceptance Criteria, and Migration Accepted Risks - Management of dress rehearsal and live migration in a remote environment including development of supporting documentation - Onsite post implementation floorwalking- Development and management of post implementation plan- Oversight of User Acceptance Testing (UAT), and Production Releases

Leek, England, United Kingdom

- Responsible for the development of business requirements for Mortgage Origination Platform - Incorporation of business requirements for end to end lending lifecycle to identify additional opportunities for digitalisation and process enhancement- Presentation to executive level - Leading supplier demonstration workshops for potential solution partnerships- Standardisation of change management documentation including process mapping standards, and detailed requirements gathering- Visio Process Mapping for Existing Mortgage Processes

Stafford, England, United Kingdom

Hybrid role of Business Analysis and Project and Change Management, championing and challenging process enhancements and cost inefficiencies, responsibilities include:o Support of core operating system, ProVision (MV)o Development & delivery of Digital Application – Broker Portal & Digital Savings Platformo Integration to core operating systemo Support of digital channels Banking and Intermediary online applicationso Managing all core and digital application channel releaseso Development of testing strategy including UAT Acceptance criteriao Impact Analysis of release contento Development of UAT Scenarioso Supporting/Managing SME’s with UAT and all other project activitieso Guiding business MSME’s and SME’s with requirements under sign off to live releaseo Production of Audit & Sign off Documentationo Development of Standardised and consistent Process and & Procedure Mapping documentationo Third Party Supplier Managemento Executive Stakeholder managemento Requirements gathering and developmento Society Letter Suite, Rationalisation, Redesign & Automation

Stafford

Core System Replacement Project for project life cycle from planning to delivery, responsibilities included:• Requirements validation• Supplier workshopso Identification and Analysis of solution gapso Development of workarounds as requiredo Documentation of change request• Process improvement and documentation• Development of Mortgage Application Process into core operating system to include automated stages, diary tasks and notifications. • Management of RAID and Plan o Project reporting• Solution workshops/embedment• Liaison and management of 3rd parties regarding process outcomes, principal supplier Mutual Vision Technologies (MVT)• Implementation dress rehearsal• Live implementation on time and under budget

Chester, United Kingdom

Loughborough

Back to Base/MCD Implementation:End to end management of MCD (Mortgage Credit Directive) Project in tandem with management of back to base release for core operating and mortgage origination systems, flexing skills of Business Analysis and Project Management as required to support successful delivery: - Change Request analysis and business impact assessment - Dress rehearsal and production implementation onsite support and coordination - Extensive stakeholder management, providing advice and support to Executive, IT and Operations Teams - Escalation and management of project issues, providing options and solution to Stakeholders - Mentoring and development of existing users to provide additional support of project deliverables, 1-1 mentoring or user into development Project role  - Management of 3rd party suppliers (Unisys/DPR) - UAT Scenario development, test progress and defect management - Working directly with TRG Programme Manager  - Lead Business Requirements workshops with TRG Building Societies Core System Replacement Implementation:Management of Core System Replacement Project for entire project life cycle from tender to delivery, responsibilities include:- Development of project governance structure- Set up, management and support of internal Project Management Group (PMG)- Management of internal process development for replacement systems Unisys and DPR - Mortgage Origination solutions- Extensive stakeholder management at varying levels, reporting directly to Executive Team- Planning, Reporting, Change Control and RAID Management- Management of Dress Rehearsal and Migration Implementation weekends- 3rd Party Stakeholder management including Audit and Solution Suppliers- Management of Training Teams for Branch Network and Operational Areas- Development and mentoring of internal SME population to deliver key project deliverables- Oversight of User Acceptance Testing (UAT), and Production Releases

Loughborough, Ipswich, Dudley

Responsible for the production of Business Requirements for Core System Replacement on behalf of a collective of Building Societies - The Dudley, Ipswich, Furness and The Loughborough which included:- SME workshops and interviews to gain Business Requirements for full system replacement including Teller, Mortgage Origination, Back Office, Data Warehouse and CRM- Analysis and scoring of Tender responses, and presentation to Executive Teams- Management and support of SME population- Co-ordination of supplier solution presentation workshops- Stakeholder Management

Barrow In Furness

Interim Project Manager for Core System Replacement Project, responsible for:- Management of Project Definition Exercise (PDE) supporting the development of detailed business requirements with chosen solution supplier Sopra- Development of Project Governance & Disciplines to support overall project delivery- Project plan development & management- SME support, management and co-ordination- Reporting directly to Executive Team

Staffordshire/Manchester

PRINCE2 Work Stream Lead delivering to agreed time, cost and quality criteria Investigation and analysis of business problems and/or opportunities to enable successful business outcomes Management of the expectations of those impacted by the change, negotiate and influence outcomes Build, lead and co-ordinate effective multi-disciplinary teams to deliver transformational change Build effective relationships with Sponsors, Steering Groups and other Stakeholders to aid decision making and achieve win-win outcomes Support the development of colleagues; manage and motivate team-members by appropriate delegation, support, challenge and empowerment Effectively manage risks associated with the assignment Ensuring all interested parties have an adequate understanding of the assignment by communicating effectively, adapting the content, method and timing of communicationsExperience of working 3rd Party solutions including Sopra and Fineos

 Lead Teams of 9-11 Customer Services Advisors Coached individuals/teams in working practices and appropriate behaviours in order to achieve Customer service expectations, project deliverables and to aid their personal development Effectively recruited, inducted, managed and developed each team member, in order to drive performance improvement of each individual and the whole team. Conducted staff appraisals, monthly reviews and performance management Monitored, co-ordinated and allocated workload within the team ensuring departmental standards were achieved in order to provide great customer service Monitored productivity, accuracy, quality and timeliness of work

Bachelor'S Degree, Humanities

Nvq Level 3 Management