Jayne Johnson Email & Phone Number

Noble Park, Victoria, Australia

• Ensuring NAP services were delivered in accordance with contracted standards • Development and account management of new commercial products • Identification of new business opportunities and sourcing appropriate markets• Overseeing training and development of all relevant staff;• Identifying business needs and planning development of business systems to achieve objectives;• Establishing measures and reporting on KPIs;• In conjunction with Assist Australia developing… Show more • Ensuring NAP services were delivered in accordance with contracted standards • Development and account management of new commercial products • Identification of new business opportunities and sourcing appropriate markets• Overseeing training and development of all relevant staff;• Identifying business needs and planning development of business systems to achieve objectives;• Establishing measures and reporting on KPIs;• In conjunction with Assist Australia developing relationships with manufacturers in order that RACV would be well placed for future demand;• Preparation and submission of tenders on behalf of RACV for the provision of National Programs;• Preparation of Business Plans and monitoring budgets;• Regular review of Assist Australia Board Papers and Business Plan on regular basis for RACV’s Board Representatives Show less

Noble County, Indiana, United States

In addition to carrying out the NAP Manager role, I was seconded to this position from March 1998 – May 1999 and performed both roles simultaneously which was extremely demanding. Responsibilities • Ensuring continued viability and development of metro contractor network for Road Service operations through contract management;• Recruiting, training and motivation and leadership of staff to recognise the potential of individuals and foster continuous… Show more In addition to carrying out the NAP Manager role, I was seconded to this position from March 1998 – May 1999 and performed both roles simultaneously which was extremely demanding. Responsibilities • Ensuring continued viability and development of metro contractor network for Road Service operations through contract management;• Recruiting, training and motivation and leadership of staff to recognise the potential of individuals and foster continuous improvement;• Management and leadership of metro contractors through the management and support of Team Leaders to ensure RACV standards are adhered to regarding experience, expertise and service delivery;• Preparation and implementation of metro contractors business plan and budgeting in line with Road Service and Corporate business plan. Management and reporting on financial progress to budget;• Ensuring all service providers meet RACV standards for service delivery;• Monitoring adherence to contractual obligations by service providers;• Maintaining and enhancing relationships with internal and external sources to provide continuous improvement;• Maintaining quality accredited system and ensure all processes are linked to the quality system;• Ensuring OH&S policies and procedures are implemented by employees and contractors on all workplaces;• Developing KPIs for contractor network that support business plan and provide ongoing reports;• Maintaining and enhancing communication with internal and external groups. Show less

• Recruit, lead and develop a team of staff;• Ensure services operate within budget;• Ensure effective resolution of complaints;• Arrange contracts and monitor third party service providers against established measures;• Preparation of business plans and budgets;• Monthly report to Chief Manager on claims costs.

• Conduct interviews with business and technical personnel to clarify and verify requirements;• Research and investigate the best solution to a problem;• Preparation of specifications for programming;• Conduct meetings with relevant parties to address work assignment issues;• Co-ordinate implementation of systems initiatives;• Escalate problems and issues in order that they may be resolved;• Maintain records and prepare reports on workload as agreed.

Jersey

• Administration of department employing 64 persons;• Managing projects;• Team Leadership;• Budget preparation and monitoring;• Sole purchaser for all government electronic equipment and communications systems;• Dialogue and communication with suppliers across Europe to secure best deals;• In charge of six staff, stock control and internal audit;• Approval of all invoices and accounts receivable;• Recruitment, interviews, training and development of my staff

Jersey

• Investigation of criminal non-compliance;• Liability assessments;• Preparation of documents for court.

Jersey

• Monitored mobile teams that patrolled housing estates;• Arranged insurance for all building and follow-up on claims.

Jersey

• In charge of six junior trainees on my promotion to senior• Costing, book-keeping, audit• Accounts payable/receivable• Trial balance and profit and loss accountsAttended various courses in London and completed Level One examinations in Certified Accounting.