Exceptionally focused customer service specialist with significant years of work experience in managerial positions and roles serving customers who expect that extra detail and special rapport. The majority of my professional career is in the automotive retail and fitness industries. I am passionate about the customer experience and learning new skills, so that the customer can associate a good encounter with a strong brand or company. I relocated to Houston in March 2018 where I have been volunteering at the SPCA, Houston whilst waiting for my work permit to be granted. My length of service in previous job roles is testament to my loyalty in working for the best companies. I worked for Schlumberger Oil & Gas in 2019 on a temporary contract for 5 months in Houston and then the pandemic struck. I carried on fostering for Houston SPCA during this time and then my husband got relocated to Colombia on an assignment. I was unable to work in Colombia for 12 months but I have now returned to the UK and I am actively looking for my new career.
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Team MemberNextLichfield, Gb -
Team MemberNext May 2022 - PresentTamworth, England, United Kingdom -
VolunteerHouston Spca Aug 2018 - Aug 2020Houston, Texas, United States -
Job Assignment Co-Ordinator -Schlumberger Aug 2019 - Dec 2019Houston, Texas AreaThe Job Assignment Coordinator is responsible for supporting the Billing team in providing timely and accurate processing of customer invoices and validating and creating customer well data. The Job Assignment Coordinator performs a secondary audit of other Billing team members, posted invoices, disputes and problem resolutions.• Validate well data submitted by the field.• Validate that required information is received to accurately bill customers.• Confirm that EDI requirements are present.• Distribute work load to the Billing team via TeamSpace and FDP.• Help create and distribute job files to the Billing team.• Handle special projects.• Be accountable for days to invoice ratio.• Apply good communication skills to build effective partnerships with peers and subordinates.• Demonstrate proficiency in spreadsheet applications.• Build rapport with internal and external contacts.• Show discretion when dealing with confidential information. -
Customer Relations ManagerGuy Salmon Jaguar Land Rover Sep 2017 - Feb 2018Provide customers with service and vehicle repairs in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective way to other members of staff to achieve a high standard of customer satisfaction. To ensure a high standard of personal and dealership presentation in the service department at all times.Inbound and outbound service calls. To include incoming bookings, service/MOT prospecting, and any general service calls into the business. Check all records set up by the service department. Ensuring all relevant fields are complete and updating any missing information where necessary. Checking for any record duplication. -
Showroom HostGuy Salmon Jaguar Land Rover 2014 - Aug 2017Sheffield, United KingdomDelivering premium customer service in the dealership, greeting customers in a friendly manner.Listening and engaging in conversation with the customer, discovering their needs and directing them appropriately.Able to ensure refreshments are available and maintained, ensuring the showroom is always tidy.Assisting with showroom queries as best you can if other staff members are already with other customers.Willing to assist with any additional tasks in the retailer, often telephonist and receptionist tasks.
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Business Development ManagerGuy Salmon Jaguar Land Rover Aug 2003 - Aug 2017Sheffield, United KingdomProspecting existing customers to generate Sales and Service opportunities – outgoing calls to include selling service plans to customers after purchasing their new vehicleAchieve challenging business sales targets and exceed customer service expectations gathered from mystery shoppers
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Front Desk ReceptionistGuy Salmon Jaguar Land Rover Aug 2003 - 2014Sheffield, United KingdomMeeting and greeting customers into the dealership across all departmentsAnswering telephone queries and directing calls to the correct departmentHosting customers while they wait in the reception area, providing refreshmentsEnsuring that all calls into the business are answered in a timely, professional and confident mannerAs well as undertaking minor administrative tasks,
Jayne Johnson Education Details
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Colley Secondary School
Frequently Asked Questions about Jayne Johnson
What company does Jayne Johnson work for?
Jayne Johnson works for Next
What is Jayne Johnson's role at the current company?
Jayne Johnson's current role is Team Member.
What schools did Jayne Johnson attend?
Jayne Johnson attended Colley Secondary School.
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