Jayne Mcdowell Email & Phone Number

Irvine, CA

Oversee production ingest and extract process, identify key process improvements, monitor vendor file receipt, and facilitate consistent delivery.

Greater San Diego Area

Coordinated assignment of vendor contracts (service, software licensing and hardware/software maintenance renewals) to new parent company. Coordinated conversion of service vendors for 18 branch and 3 national offices. Assisted in closure of 12 branch offices.

Greater San Diego Area

* Coordination of national Network Cutover Project led to individual and team Stellar Awards!Created/executed IT project plans and revised as needed to meet changing requirements, assessed project issues, identified solutions, communicated project status, issues and risk to stakeholders. Worked with vendors to procure equipment, software and services..

Greater San Diego Area

Monitored data receipt from vendors, updates to master data and product warehouses and maintained service level agreements for various file updates in applicable databases. Monitored process issues for failures, researched solutions, escalated to appropriate teams and coordinated quick resolution. Coordinated with Data Management Team on data content.

Greater San Diego Area

* Received Mike Leary Award for Excellence in Sales Support! This was the first time this award was given outside the sales division.Supervised team of 3 to 5 people, including hiring, process training and performance reviews. On call 24/7. Established and managed workflow to meet company and customer service level agreements, coordinated production.

Greater San Diego Area

* Great management and teamwork on national data file ingest led to Quarterly Associate Award!Coordinated team shift schedules, created process documentation, responsible for cross-training team members. Processed daily data updates, performed system backups and restores, performed daily product and system monitoring. Interacted with and supported IT, Data.

Greater San Diego Area

Established contacts with all county public records offices in California, Arizona, Nevada, Oregon, and Washington. Negotiated purchase of initial and periodic update data files. Investigated third party data sources.

Greater San Diego Area

Established service contracts for refreshment vendors, shipping, office supplies, and copier maintenance. Coordinated on office environment issues with building management. Compiled reports, presentations, and correspondence for Tech Manager.