Jayne Mugwang'A Email and Phone Number

Versatile individual with the ability to use my educational background and inept ability to quickly learn and acclimatize to the necessities of a given job and task. As alliterated below in my work experience I have been blessed to work in different fields building my skill set. I am a meticulous Quality Assurance Specialist with unending passion for developing, executing and managing quality assurance processes in Customer Experience teams, tele sales teams as well as collection teams. I am committed to ensuring all established Quality Assurance standards are followed. As a QA specialist I specialize in: i. Customer Experience operations ii. Process development and Optimization iii. VOC Analysis iv. Complaint Management v. Leading and developing teams vi. Team/Agent coaching and performance management vii. Customer interaction evaluation/Analysis (voice, email & chat)viii. Selling strategies