It was a short term position and quite the challenge to work for and with the company.

HVAC Experts providing sales and service for all types of furnaces, air conditioners, water heaters, emergency plumbing services and more.• Responsible for the planning, implementing, managing and overseeing the commercial sales of all products and services predominantly in Ontario.• Self-motivated (self -directed) to research and determined a strategy to cold call/contact prospective clients, followed leads and successfully secured new and repeat clients.• Reported on all sales activities ensure detailed daily client records management documentation using Salesforce and CRM.• Highly successful in closing the sale, consistently exceeding or meeting corporate sales quotas.• Fully responsible to manage each sale from initial equipment procurement to scheduling all related work, installation, follow up and final billing.Achievements:President’s Award for top sales recipient 3 years in a row.Selected as a trainer for new sales employees based on my knowledge, process integrity and continuous high-performance record.Consistently achieved high satisfaction scores for Customer Service excellence.

HVAC Experts providing sales and service for all types of furnaces, air conditioners, water heaters, emergency plumbing services and more.• Responsible for incoming and outgoing calls on existing and prospective customers . Serving as the main point of contact for the customer; develops new accounts and grows existing accounts within established geographic territory to achieve a sales quota and maintain/grow sales and market share.• Build and maintain strong relationships with customers in assigned accounts through regular and effective follow-up through phone and e-mail.• Very successful in saving customer loyalty through continuous contact. Uncover customer needs by building trust with customers and defining and implementing strategies that help them achieve their objectives.

Steel distributor specializing in stainless steel tubular products, cold finished sheet, bars, alloy steel products, plate and structural steel products.• Customized product and service options which enhanced client capabilities.• Achieved high client satisfaction based on accurate quotes and strong follow-up.• Established and maintained positive relationships with vendors and customers which contributed to increased sales.Achievements:Called on dormant accounts to be reopened with a 50% -60% conversion rate. Consistently received accolades from diverse clientele.

Steel distributor of carbon, stainless, galvanized and pickled and oiled steel.• Demonstrated strong product knowledge when taking customer calls and providing quotations.• Acquired quotes from suppliers for specialized components to ensure best price and profit margin• Provided coordination of schedules and worked with shipping for accurate deliveries• Adapted quickly to resolve delivery and customer service issues

Steel distributor of carbon and specialty steel• Responsible for maintaining accurate client records, update pricing and material inventory; provide delivery options and ensure JIT Supply Management• Ensure all data management systems are updated and accurate with client costing and billing• Co-ordinate partner companies’ products to ensure client needs are met with one stop shoppin

• My first full time job I started as a Secretary to Quality Control Manager• In 1985 I took over the Inventory Control to maintain accurate computer records• I was then transferred to Buyer/Expediter for raw materials as well as transportation for the material required and customs documentation• Became a part of the sales team as inside sales representative and stayed in this position