Jayne Prentice Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Lithgow Glass is an independent glass and window manufacturing company in the Blue Mountains, NSW. A team of highly skilled glaziers and fabricators who custom measure and build:- Windows- Doors- Security and Barrier doors- Showerscreens- Mirrors and Mirror Wardrobes- Splashbacks- Automotive glass

Lean & Bennett are a leading Toyota Dealership in the Blue Mountains, NSW. A multiple award winner year on year including the exclusive Toyota Rural Dealer of the Year and Toyota Finance Dealer of the Year.Employed as the Guest Experience and Marketing Manager, this role involves developing processes to ensure the Guests who visit Lean & Bennett Toyota have an optimal experience with their new vehicle, used vehicle and servicing requirements. A true believer of creating 'Guests for Life', Lean & Bennett focus on daily reviews of Guest surveys and reviewing Guest sentiment to ensure any issues are dealt with swiftly and effectively. A strong community supporter, Lean & Bennett sponsor many local sporting clubs and advertise throughout the local community in TVC, Press, Print, Radio & Social Media.Key Achievements include:- 2022 NSW Guest Experience National Skills Competition Finalist- 2021 Awarded NSW Guest Experience Masters Winner- 2021 NSW Guest Experience Bronze Excellence Winner- 2021 NSW Guest Experience Regional Finalist (cancelled due to COVID-19)- 2020 NSW Guest Experience Regional Finalist (cancelled due to COVID-19)- 2020 NSW Guest Experience Bronze Excellence Winner- 2019 Australian Guest Experience Competition Finalist- 2019 NSW Guest Experience Regional Competition Winner

Sydney, New South Wales, Au

Developed role as Toyota Finance's first Customer Experience Manager.Role included developing and building customer communication maps, integrated with Toyota Motor Corporation Australia (TMCA) to enhance the whole of life contact experience with Toyota including Finance elements but prevent over communication.Managed the Finance elements of the Toyota Exchange Program with the TMCA team, identifying customers who could move into a like for like vehicle utilising the Toyota Finance Access Program to offer customers a brand new vehicle for lower payments than they were currently paying. This program was successfully piloted and rolled out to Toyota Dealerships in 2013.Played a critical role in Managing the Toyota Finance 'Everyone Counts' CRM program identifying customers who were in the 'sweet spot' where their vehicle was ready to be traded in for a new vehicle. Everyone Counts identified the optimum time for a customer to trade and purchase based on their finance repayments and the age of their vehicle utilising a newly developed CRM package. Everyone Counts was successfully piloted throughout select Toyota Dealerships and later rolled out.Managed all customer communications, liaising with Toyota Finance Departments and Computer Share to manage all hard and soft code changes.

Port Melbourne, Victoria, Au

Management of all imported parts to manufacture Toyota's Australian built Camry, Camry Hybrid and Aurion vehicles including:- Management of parts from Japanese, South East Asia and North American suppliers- Transportation and tracking of parts through sea and airfreight- Management of parts within the factory to ensure no line stoppage during manufacture or overflow (excess) partsManaged a critical role during the Japanese Tsunami and Thailand Floods crisis which resulted in a worldwide shortage of vehicle parts. Daily tracking of parts both for local usage and on a global scale was critical to ensure the Toyota Manufacturing Plant didn't shut-down or suffer part shortages. Role included negotiating with Global Suppliers and Manufacturing Plants across Toyota globally to secure critical parts and determine if parts from alternative markets would be suitable in the Australian Market.Key Achievements Include:- No line stops during my 24m as Import Materials Manager- No line stops despite a global shortage of parts due to Japanese Tsunami and Thailand Floods- Managed the 'Build Out' of the previous model Camry and Aurion models. - Lowest 'excess parts' in buildout history resulting in lowest cost to build-out

Port Melbourne, Victoria, Au

Project Management of all key projects for Franchise Development Division including Toyota's 'Lighthouse Dealer' project which focuses on implementing worlds best practices into the Sales and Service areas of Toyota DealershipsAll Franchise Division's marketing communication inlcuding DVD production, internet communication and print materialManagment of Toyota's Dealer Kaizen Committee meetings attended by TMCA's president, Directors and Snr Management on a monthly basisManagement of monthly Pre-Dealer Kaizen Meetings attended by all Regional Office Management from Sales & Service Departments

Port Melbourne, Victoria, Au

Management of monthly Regional Managers Meetings with Toyota’s Director & Senior ManagementManagement of communications to Regional offices for distribution to Dealer NetworkRegional Office representation throughout Toyota’s Sales & Marketing Office

Port Melbourne, Victoria, Au

Product Responsibilities:• 2004 - 2005: Major Change Hilux• 2005 – 2007: Major Change Camry & New Generation AurionKey Responsibilities:Developed and managed monthly Product Management Committee Meetings for accountability of new-vehicle development from planning phase to post-launch (over 24 months). Meetings attended by Director and Corporate Managers Management of Toyota Australia Departments to ensure milestones met for a successful product launch. Reports provided directly to Director for action Development of strategic direction of vehicles for launch into the Australian market and for future sustainability

Port Melbourne, Victoria, Au

Product Responsibilities:° Major Change Prado ° Major Change Dyna° Major Change RAV4 ° Facelift Avensis Verso° LandCruiser 100 brand enhancement ° Hilux brand enhancement° Introduction of new model Kluger ° Facelift TaragoKey Responsibilities:Responsible for national advertising campaigns for all SUV & Commercial VehiclesBudget managementLaunched ten national advertising campaigns. Campaigns consisted of TVCs, Print, Press, Radio, Cinema, Outdoor and Internet advertisingProduced brochures, savers and internet material for all Toyota SUV & Commercial vehiclesManaged television sponsorships and Toyota sponsored talent such as Rove McManus, Joanna Griggs & John Laws

Port Melbourne, Victoria, Au

Product Responsibilities:o Introduction of new model Klugero Facelifted Landcruiser 100o Technical Change RAV4 o Major Change Pradoo Introduction of SC430 into Australian market o Introduction of IS300 into Australian marketo Major Change ES300 o Major Change LS430o Facelifted IS200 o Technical Change GS300o LX470 o Major Change RAV4 o Major Change Taragoo Technical Change Prado o Technical Change Landcruiser 100 o Spaciao Landcruiser 75 o Dyna 100, 150, 200, 300, 400o Coaster Key Responsibilities:• Extensive market analysis• Negotiating key vehicle specification with Toyota Japan• Management of Port Fitment Instructions (for specification not factory fit)• Management of Advanced Product Information to company reflecting changes to vehicles• Management of equipment fitment instructions for external suppliers• Participation in key vehicle evaluations with production Management• Product briefs for all levels of management and staff• Creating ordering guides for the export and distribution of vehicles

Russell, Australian Capital Territory, Au

- Information research- Report preparation for Snr Management- Technical analysis

Adelaide, South Australia, Au

Providing secretarial assistance to staff

Bachelolor Of Engineering, Manufacturing Engineering

Education record