Responsible for developing and embedding impact activities, focusing on the key areas of Arts, Computing and Engineering. Maximising researcher engagement with external audiences, including the management of public events, webpage development, internal and external communications and network events.Engaging with the academic community to understand their research and its potential impact to all potential interested parties. Developing impact case studies for external audiences including REF as well as media content.Managing academic staff research profiles.Working closely with the Research Office team members, Bid Development Managers, Academics and key colleagues across both faculties. Delivering research impact training.

Managed a team of 5 staff within a centralised Student Administration provision to provide high level customer service to students and staff across faculties.Supported students through all stages of the student journey to resolve queries, signpost appropriately to support functions across the University and liaising with academic colleagues on all administrative functions. Data analysis, interpretation and decision making based on data outputs. Data collation also deployed as required, such as Student Surveys to inform operational decisions.Responsible for delivering various core functions within required deadlines in accordance with the Academic cycle, this includes Assessment Boards, Academic Integrity, Student Voice Fora, Academic Appeals, Extenuating Circumstances, administration of Post Graduate Research (PGR) provisions and maintenance of a very busy Student Administration inbox.Resolving day to day queries and issues across various aspects of Student Administration whilst adhering to University regulations and procedures such as Academic Regulations, Suspension of Studies, Withdrawals, Appeals, Academic Integrity and applying partner regulations for PGR provisions. Ensuring the integrity of the University and student experience whilst doing so.Writing reports, procedures and delivering training to colleagues on various student administration matters which includes developing resources and guides.Liaising with academic colleagues across the University and partnership provisions, to ensure the maintenance of accurate information for module and award boards and the student journey.Supporting as a team with wider University participation such as Induction, Enrolment, Welcome Week and Graduation.Held the Graduation Manager for a 12 month period during this time, delivering Graduation during October 2019.

Advise senior management, academic and operational colleagues, and colleagues inpartner organisations, regarding student procedures.Advise students as appropriate regarding policies and procedures, in co-operation withcolleagues in the Students and Programmes Centre and the Students’ Union, and StudentServices.Investigate allegations brought under student procedures, and to support and adviseother members of academic or operational staff in investigating allegations, facilitating anearly resolution wherever possible.Oversee the organisation and operation of panel hearings, including the notification ofoutcomes, ensuring compliance with University procedures.Work with colleagues and the Students’ Union to ensure that advice and guidance forstudents regarding student policies and procedures was available on-line as appropriate andthat students were signposted to appropriate guidance.To collate appropriate data to support the drafting of annual reports in respect of studentprocedures.To assist the Deputy Academic Registrar in the preparation of annual reports on studentprocedures.Draft responses to OIA requests and liaise with the OIA in respectof student complaints, when necessary.

Managing a team of five staff to deliver all administration requirements with an adult education provider. Coordinating data input across various platforms, compliance checking and ensuring Government funding for the business.Data maintenance and analysis and processing learner new starters, on programme management and certification upon completion. Processing internal and external queries daily, communicating with various teams throughout the business, external parties, government bodies and learners.Facilitating staff training sessions in terms of compliance and Government Funding Requirements.

Managing a team of 4 staff to ensure the compliance of both internal and partner Apprenticeship provisions for audit (internal and external) and Government funding purposes within Further Education.Coordinating data management and analysis, resolving compliance issues, general office administration and regular communication management to learners, employers, funding bodies and academic staff. Delivering monthly meetings with all partners to monitor KPIs, funding compliance and resolve any issues impacting timely completions and funding claims. Allocating Skills Funding Agency money to employers, tracking payment spends and forecasting pipeline payments. Management of payment reports and invoicing for partners/ freelance Assessors. Certificate processing including accurate claiming of overall Apprenticeship certificates for learners upon final completion.