Jayne S. Email & Phone Number

Remote

Transforming data and systems. Joined Sodexo as the Product Database Decommisisoning Manager for UK&I. Key responsibilites include support to deliver the global MDM solution, working collaboratively with all stakeholders across all teams to ensure financial year targets are achieved, with service to employees and customers enhanced.

Uk Cheshire

Part of the business change Transformation team delivering both IT tech and non-tech projects. Accountable for creating a change roadmap for HR to deliver business priorities.Key Achievements:Senior Exec stakeholder management, creation of project framework and governance aligned with professional project methodology.Business case creation and financial models for a potential a new HR system and other systems, ie Complaints System, managing tender processes.HR payroll system consolidation Providing project management best practice support across the organisationDelivering complex people commercially sensitive change projects

Alderney Edge

Accountable for global technical provision of HR query management solution via ServiceNow. Strategy, demand prioritisation and improvement delivery to agile release schedules. Implemented key functionality such as Chatbot to over 17 countries globally, 65,000 employeesSenior internal/external stakeholder management.BAU support to over 60,000 employees worldwide.

Uk Cheshire

Accountable for provision of excellent IT service to HR Business customers and senior stakeholders. Driving application lifecycle management in line with business strategy. • Set up of Chennai BAU teams to optimise delivery of BAU service – development of utilisation reporting to manage workload whilst maintaining a motivated team. • Management of E2E lifecycle management (LCM) opportunities across IT Applications portfolio.• I secured a task force team dedicated to improvements for a short period of time which was a great success and which led to global teams utilising the training. • I set up the structure of Chennai BAU teams to deliver Triage Support and obtained technical vendor training opportunities to optimise the value from the team.•Change & Release compliance to GxP/SoX audits. I brought together a HR IT/I&O team workshop to understand options to meet compliance timescales. Resulted in a global wide delivery approach. as a process. Planning underway.•Customer single point of contact and management of escalations.•Delivery of lifecycle application activities aligned with business strategy. •Delivered HR IT Service Performance Dashboard – ensuring key metrics of support is relevant and visible to demonstrate state of service, trends and assurances that appropriate controls are in place.•I created a process for CSAT/DSAT for HR IT teams. This enables visibility of what customers are saying/feeling about our service and ability to respond or improve how we work. Great way to recognise individuals for exceptional customer support.

Macclesfield! Cheshire

Accountable for ensuring that critical IS services are delivered to meet business/customer requirements. Managing multiple suppliers within the service delivery chain to address problem areas of delivery and driving improvements to enhance the customer experience. • Created and implemented Governance and Risk Management Frameworks structure across IT service delivery team and EMEA region (55+ country scope) • Identified and implemented new approach to E2E Incident Management and MTTR incident targets– driving customer visibility of service performance, generating positive impacts to global scorecards and customer satisfaction ratings.• Developed and delivered service transformation for France. Local to global delivery model, securing local agreements and SLAs. Required strong influencing skills and senior stakeholder management.• Developed and implemented scenario testing initiatives to address stopping repeat issues.• Mentor to SDMs and developed team capability shift.

Macclesfield, Cheshire

Cross functional lead for UK team (internal/external) to achieve an aggressive exit date from Charnwood Site (> 2000 employees). Exit management of People, Core Infrastructure and Application Migration/Decommissioning. • Worked closely with the Business and IS third parties to determine requirements and priorities for exit, whilst managing people sensitivities. • Collaborated with new site buyers, AZ Senior stakeholders negotiating team. Under Non-Disclosure Agreement, developed Transition Plan • Managed issue resolution, supporting overall successful project delivery.

Macclesfield, Cheshire

Lead for Global Project team that prior to me joining was failing to deliver. Project set out to enable a new externalisation platform to maximise third party collaboration.• Engaged and secured key capabilities, internal/external including supplier senior level delivery management. • Achieved Delivery Plan with key milestones with critical path activities and dependencies.• Enabled delivery of key applications (Gazelle) onto live platform .• Created a re-energised, motivated global delivery team.• Re-established delivery expectations to customer/internal leadership teams.• Established service/commercial contractual position (dispute process)• Created operating Governance and RACI.

Macclesfield, Cheshire

Developed new role to raise profile of Critical SET, identify risks and managed resolution via senior leadership to support organisation compliance. • Planned and led large scale project to migrate Critical Set Criteria and management from CIS Integrated Assurance into BAU Service Delivery organisation..• Managed review and changes to Critical Set Criteria and membership across the global organisation.• Implement projects to deliver required disaster recovery services, influencing at all levels across the organisation and working collaboratively to achieve shared goals.• Implemented new approach to DR by vendor, to better meet business needs and reduce AZ risk.• Created future organisation outline, skills and capabilities and governance.

Macclesfield Cheshire

Global Conference BuyerGlobal Manufacturing Production Buyer RolesCreated Contract Database and Management, owner of commercial engagement process, negotiating & implementing strategic sourcing contracts to support business needs, spend analysis and opportunities, collaboration with offshore suppliers to produce cross cultural working guide

Mcips, Purchasing, Procurement/Acquisitions And Contracts Management

Pmp, Pass

Project Management Professional

Prince2