Responsible for coordinating mental health service user involvement in both East and West Suffolk. Working to ensure that people who use mental health care services in both primary and secondary care have a positive role in developing the best local mental health services that best meet their needs.Working with both paid and volunteer staff to encourage our members and all those needing mental health care to share with us their experiences of care; good, bad and perhaps not so sure. Taking this collective feedback to Suffolk’s commissioners and care providers to make sure they know what is working well and what is could be improved. Making sure that people's views and experiences are heard and responded to. Presentation of formal written reports and feedback.Fundraising to deliver mental health service user led projects supporting national mental health campaigns including Time to Change. Leading the implementation of innovative user inolvement in Suffolk, including User Focused Monitoring.

Responsibility for undertaking investigations in to serious incidents and reporting to the mental health partnership trust the findings of the investigations, making recommendations to safeguard and prevent similar incidents from occuring. Focusing on the lived experiences of service users and their family carers, aiming to ensure people experience the best care possible at all times.

Working for Suffolk County Council from 1994 as a regulator through to the various different national regulators that followed, I have worked as a Regulatory Team Manager, managing inspectors from both social and nursing care (e.g. qualified nurses & social workers) in their work regulating both health & social care in East Anglia. I am abolsutely committed to seeing & feeling the user experience and to challenging this robustly when it is not good enough or acceptable.I believe that excellent care is the right of all and especially of those who are unable, or simply cannot ask or vocalise for what they need or wish for.

Responsible for the delivery of Occpational Therapy Services across the whole of the London Borough of Southwark ( in Social Care). Managing a team of 36 staff, including Qualified Occupational Therapists, Assistants, Transport, Stores, Adminitrative and clerical staff. Reporting directly to the Assistant Director of Social Services.