Challenge Events Team, London• Handling supporter queries through Macmillan CRM system.• Updating supporter records within in-house SMS database and spread sheets.• Responding to supporter queries via social media platforms.• Ensuring the supporters journey and needs are address in a timely manor.• Liaising with Supporter Care Hub via the telephone to solve queries directly and advise accordingly.• Dealing directly with supporter calls via the hub.

Careers Service Receptionist (October 17 to current) 1st point of contact for students arriving to the Careers service. Maintaining Careers service Email inbox queries. Booking in students for appointments and event attendance Maintenance of Employer Vacancies. Varying tasks using IC JobsLive platform including authorising employers and their vacancies. General admin adhoc duties required in an office.Administration Assistant (Sept/October 2017) Police Registration process for International students.Assistant (June 2017 –August 2017) Data inputting – updating Student Records, Milestones using OSS (Student  Processing document requests – Letters, Transcripts, and Statements. Processing HEDD Requests – Higher Education Degree Datachecking. Alumni Email Inbox management. Face to face student enquiries.