Provide care for special needs adult including grooming, meals, ambulation, cleaning, routine tasks, toileting, transfer, personal care, and aide services.

Responsible for soliciting new group sales and catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed overall sales revenue, room nights, food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Attend community/social events and industry meetings. Develop/maintain knowledge of market trends, competition and customers.

Responsible for the efficient operations and overall management and direction of the day-to-day functions of the property in accordance with federal, state, and local standards, guidelines, and regulations. Hire, evaluate, coordinate, monitor performance, schedule, and supervise staff in accordance with company policy. Responsible for achieving and maintaining budgeted occupancy; achieving and maintaining budgetary compliance; representing the property to the community and the Corporation; and creating a supportive and enjoyable lifestyle for the residents. Perform all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring, fully utilize CRM, and social media updates including monitoring/response. Promote and maintain positive relations with residents and their families, providing the necessary Administrator/resident contact, including, but not limited to, service plans and dining room interaction while addressing resident concerns appropriately.

Answering phones and scheduling new and established patient appointments. Verifying insurance, obtaining authorizations for HMO, WC, etc. Determining deductibles, copays, coinsurance, and private pay amounts to collect. Patients check in/out. Scanning and filing documents

Ensure adherence to all financial policies and procedures. Accounts receivable and payable duties. Act as the liaison with Regional and Home Office teams. Oversee and perform all month end closing procedures for accounting and community compliance. Support the General Manager and department heads throughout recruiting and hiring process. Oversee Human Resource needs for the community. Oversee and implement monthly rental increase responsibilities.

Responsible for implementing all sales and marketing contribution to the opening team and hotel. Manage the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan; accurately reports variances/projections. Responsible for soliciting new group sales and catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed overall sales revenue, room nights, food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Attend community/social events and industry meetings. Develop/maintain knowledge of market trends, competition and customers.

Responsible for soliciting new group sales accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed overall sales revenue, room nights, food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Attend community/social events and industry meetings. Develop/maintain knowledge of market trends, competition and customers.

Responsible for soliciting new group sales and catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed overall sales revenue, room nights, food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Attend community/social events and industry meetings. Develop/maintain knowledge of market trends, competition and customers.

Managed hotel and ensured that the staff and hourly associates deliver the highest standards of service and hospitality. Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assisted the General Manager in leading the team in the development and implementation of property-wide strategies. Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Built relationships with key customers and is involved in the sales process.

Responsible for handling customer inquiries and lead requests for groups within predefined parameters. Worked with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. Utilized excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning to assist in driving customer loyalty by delivering service excellence throughout each customer experience.

Handling information requests, greet visitors and answer multi-line phone system, and determine client needs and solutions to assist them. Prepare legal documents, invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.Provide administrative support for the Attorney’s and Office Manager that included management of calendars, meetings, budgets, payroll, and office needs.

Ensure overall guest satisfaction in all areas of rooms operations.Respond to, solve and make decisions on standard/routine business requests, guest requests, and associate relations. Process departmental payroll, including both regular, seasonal, and contract hire associates. Contribute to the team, department, and business goals by performing the following tasks regularly: analysis of budget, auditing records, forecasting, programming, research, associate development goals, providing coaching and feedback, and utilizing technical knowledge and skills to enhance business processes.