AeroLeads people directory · profile
Jayne Baker Email & Phone Number
Director of People Operations
at
University of Warwick
1 work email found
@mbplc.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Jayne Baker? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jayne Baker is listed as Director of People Operations at University of Warwick, based in United Kingdom. AeroLeads shows a work email signal at mbplc.com and a matched LinkedIn profile for Jayne Baker.
Jayne Baker previously worked as Managing Director at Smashburger and Managing Director at Ash Lawn Consulting Ltd. Jayne Baker holds Certificate, Digital Marketing from Birmingham City University.
Company email context
Email format at University of Warwick
This section adds company-level context without repeating Jayne Baker's masked contact details.
{first}.{last}@mbplc.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jayne Baker. Compare company email patterns before reaching out.
Profile bio
About Jayne Baker
A highly enthusiastic and motivated leader and entrepreneur with a proven track record of delivering outstanding business results within the retail and hospitality sector spanning over 30 years. I would describe myself as confident, competitive and ambitious and can demonstrate this with my appointment as Managing Director and the creator of the 'Department Store of Dining' concept in the City of London. I was also a member of the executive leadership team, at Mitchells & Butlers , profit accountable for over 115 pubs and prior to this I developed and led the Miller & Carter premium steakhouse brand which is MAB's most successful food concept. My experience in start-ups, HR,brand development, operations, portfolio, change management, enabling technology and marketing enables me to have a much broader perspective on critical issues and the challenges' and hurdles businesses face to achieve success. Key expertise is in operational excellence, strategic leadership, change management and helping large multi-site operator’s and entrepreneurs’ set-up new brand propositions, organisational design, build strong teams, deliver sales and profit targets and exceed personal goals.Growing up in an entrepreneurial family equipped me from an early age with great values of positivity, creativity, and believing that nothing is impossible. I also keep a watchful eye on the family floristry business which is managed by my daughter, a 4 times Chelsea flower show gold medallist and Royal Horticulture Floristry Association (RHS) florist of the year and 2023 Chelsea Florist of the year, winning best in show.
Listed skills include Hospitality, Hospitality Management, Food, Customer Service, and 20 others.
Current workplace
Jayne Baker's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Jayne Baker work experience
A career timeline built from the work history available for this profile.
Managing Director
With a proven track record of successful brand development, HR, change management, IT enabled solution development, profit delivery, and an exceptional depth of operating expertise I was headhunted for the role of Managing Director accountable for the development and growth of Smashburger.• Developed & led the growth of premium burger brand Smashburger and craft capex plans for business expansion. (Smashburger is owned by Jollibee Food Corporation).• Work with UK & US Denver team's to develop overall brand proposition, offer development, new ways of working & brand alignment.. Full P&L accountability, including crafting strategic and operational plans, brand development, policy creation, new ‘ways of working’, HR, customer service journey, recruitment , talent development, and delivering outstanding guest experiences.• Inspire and motivate teams to deliver outstanding performance across balanced scorecard metrics.• Work collaboratively with US & UK team, partners, and suppliers to ensure a coherent strategy delivering the best outputs for guests, team, a& stakeholders.• Implemented 3rd party delivery aggregators; Deliveroo, Just Eat and Uber.• Developed brand website, guest online ‘order, pay & delivery platform , and CRM strategy.• Hands-on , fully qualified chef. • Developed dark kitchen, brand extensions and full accountability for product development & supply chain.• Worked with US & UK team, construction, & estates to build growth pipeline.• Developed new store design template and innovative F&B offers including the Oklahoma premium burger range, and plant-based menu.• Identified and activated synergistic opportunities and operational efficiencies to help reduce inflationary headwinds.• Designed & implemented new ‘ways or working’, delivery packaging, energy reduction and reporting tools / dashboard to deliver operational excellence.• National Awards - 2019 & 2021 Deliveroo 'UK Best Burger Brand' & finalist in National Burger Awards 2021.
Nov 2018 - Apr 2023
Managing Director
Ash Lawn Consulting Ltd
A hospitality and operations consultant with over 30 years experience in the hospitality, retail and leisure sector, working with the private sector, owners, operators, and investors to shape their business strategy, offer & service proposition and help them grow profit growth. Role includes re-thinking brand strategies; innovation of new products, operational excellence , customer services and new technologies to deliver growth and value. With my breadth of experience and extensive skills, and knowledge of the industry, I help organisations to make the right decisions and advise on how to improve business performance and profit , forward working on one-off projects and complex change assignments. Projects include brand development, customer lifecycle development, operational excellence, risk and compliance and developing and implementing new IT enabling technologies and systems.
Apr 2017 - Nov 2018
Operations Director, Old English Inns & Hotels
Employed by CEO as to develop and implement a new guest service strategy, development customer proposition , end to end lifecycle , developed and rolled out to Chef & Brewer, Hungry Horse and Locals London. Project success measured by increase in NPS, increased repeat guest visits, higher team engagement and increased profitable sales. Managed head-office HR shared services team including customer services.Operations Director for Old English Inn & Hotels.. Managing central services and operational excellence team.. Responsible for shared service team.. Accountable for 8 multi site area managers and support teams.. Accountable for brand P&L sales and profit delivery, brand strategy development, HR, talent hire and brand development.. Accountable for the repositioning of the Old English Inns proposition and brand design template. . Created and successfully implemented a new brand plan aligned to the company turnaround strategy and secured investment to refresh 25% of Inns estate. . Developed new food offer, reduced kitchen complexity and improved area manager food skills.. Coached area managers through Stephen Covey, Seven Habits of Highly Effective People programme. Other achievements include development and roll-out of new 'ways of working' to improve the prioritisation of work tasks to ensure fundamental basics are executed consistently, simplification of the food offer with competitive pricing and reduced menu and kitchen complexity.
Apr 2017 - Apr 2018
Managing Director
Board member, Founder, Creator and Managing Director of Wright & Bell an award winning restaurant, bar, events ,patisserie and coffee bar concept developed and launched in London.Wright & Bell brand proposition and businesses successfully created from scratch . The 'Department Store of Dining' created in the heart of the City of London, River Plate House near Moorgate and Liverpool Street station, featuring a 175 cover casual dining, bar events space and deli coffee shop, and a 220 cover restaurant at lower ground , an elegant cocktail bar , and private dining / meeting rooms. Kitchens are open so that guests can experience the theatre of fresh food creation. There is also a separate 40 cover bespoke Artisan patisserie, bakery selling signature artisan crafted breads, pastries and cakes all made from scratch in on-site central kitchens.Russell Sage Studio, whose clients include Jason Atherton, Gordon Ramsay, D&D Quaglino’s , ETM Group and Dishoom, delivered my strategy and vision for the business design themed on the Great Fire of London using blackened steel, marble, and leather finishes. Design influences come from my international research trips. I won the Restaurant & Bar design award 2017 for the best UK bar and runner up for best London restaurant (globally recognised competition).. Accountable for brand creative design, development and build of an innovative city bar, restaurant, events and coffee shop concept.. Successfully created and launched the first "Department Store of Dining" concept.. Full brand and P&L accountable.. Best trading week sales £146k and highest trading day £45k both ex vat.. Secured £5 million pound investment pipeline.. Set up new suppliers, procurement platform & unique product range.. IT enabling solutions developed including CRM, POS, Order & Pay, HR solution, stock & labour management, and financial reporting dashboard,. Business sold to Gordon Ramsey in August 2021.
Oct 2015 - Apr 2017
Director Of Operations, O’Neill’S, Sizzling Pubs & Oak Tree (Mitchells & Butlers)
Operations Director, O’Neill’s, Sizzling Pubs & Oak TreeAn energetic and professional Operations Director with a successful proven track record within the pub, restaurant, hotel and hospitality sector. A member of the Mitchell’s & Butlers Leadership Executive team, accountable for 115 O’Neill’s, Sizzling Pubs and Oak Tree businesses’ (Mitchells and Butlers largest drinks brand) • Accountable for brand strategy, offer development, HR, service excellence and profit delivery. • Accountable for 8 area managers, 250 pub managers and a retail team of 4,000+ employees.• Developed and executed brand proposition and strategy to meet the business needs. • Proven track record of developing strong partnerships built on trust and credibility.• Developed a training programme of operational excellence and change projects to improve food knowledge and kitchen skills. • Developed guest service training, P&L and stock and waste management courses. • Developed academy of excellence to ensure a high performance culture and retention of the very best talent.. Created business coach roles.. Accountable for MAB several change projects. . Developed new Induction and on-boarding strategy.
Mar 2012 - Sep 2015
Director Of Operations Miller & Carter Steakhouse
Retail Director, Miller & Carter and Innkeepers Lodge (Mitchells & Butlers) • Overall accountable for developing the new Miller & Carter steakhouse, brand creation, start-up and roll-out. • Full P&L brand accountability, leading a team of 6 area managers and support functional experts .• Developed brand proposition and strategy. • A strategic thinker with a reputation of delivering new business development, operational improvements and change management programmes whilst still able to focus on profit growth and quality delivery.• Problem solving is a key strength adopting a systematic and pragmatic approach to analysing and solving problems and devising strategies to resolve business hurdles.• Creating brand training academies to enable knowledge and cultural development.• Creation of an immersive "Farm to Fork" steak school & wine educational programme. • Developing portfolio estate strategy to ensure right sites selected and developed in M&C and Innkeepers Lodge. • Accountable for 78 Innkeepers Lodge proposition, and sales and central reservations team.• Job role includes HR, estate planning, pipeline selection, new openings and in IKL site disposal.
Dec 2008 - Mar 2012
Retail Operations Director, Business Development
Retail Operations Director, Business Development (Mitchells & Butlers) • Responsible for the development and implementation of a company wide change project across 1600 restaurants and pubs and 40,000 employees.• Project scope - to develop and implement a new approach to efficiency , effective working , waste controls ,sales forecasting, labour force planning and deployment, payroll, stock procurement, KPI reporting and stock control using new IT enabling tools, new systems and new ways of working.• Company-wide change project challenged current ‘ways of working’ and unlocked barriers to significant profit growth and helped changed the future needs of the business. • Accountable for leading a team of 40 to implementing and executing a ‘hearts and minds’ company wide change programme whilst working alongside external developers in the USA to develop leading edge & innovative solutions.• Developed an operational and technical support help-desk and online portal to ensure a successful roll-out.• Proven project management skills as IT enabled tools rolled out across 17 MAB brands.. Collaborated with US suppliers and competitors to develop new ways of working. Conducted best in class vendor selection.. Created best in class systems winning awards for brand business development.
Dec 2006 - Dec 2008
Portfolio Development Manager
Portfolio Development Manager - Suburban Pubs and Restaurants (Mitchells & Butlers) • Responsible for the asset management strategy of two 2 brands, Vintage Inns & Harvester. • Accountable for the delivery of the brands capital investment programme. • Delivered brands refresh strategy to ensure growth, freshness and relevance. • Delivered effective asset management through the development and implementation of the brands investment strategies, estate planning , site location, acquisition and management of the capital investment process to ensure capex is deployed correctly and delivers optimal investment returns.• Partnership working with external property and investment teams to acquire the very best sites and to ensure exit properties are disposed in a value creative way.• Responsible for project and investment appraisal creation and achieving board sign-off.
Nov 2004 - Dec 2006
Retail Business Manager ( Multi Site Operator)
Retail Business Manager Multi Site Operator - Vintage Inns, Innkeepers Lodge & Holiday Inn Express (Mitchells & Butlers)• Business Manager of 16 Vintage Inns, 4 Innkeepers Lodges and 1 Holiday Inn Express (Flagship Holiday Inn)• Full P&L accountability for sales, profit, guest, team, risk and business KPI's.•. Recruitment , development, employee relations and training centre creation.• Brand ooerations manual creation.• Responsible for the first Express by Holiday Inn (Birmingham, Fleet Street) in MAB•. New Holiday Inn Express opening training plan creation. • Delivered year on year profit targets.• Awarded Area Manager of Year for two consecutive years winning trips to Seattle and Vancouver for outstanding profit growth and KPI performance.•. Acting deputy to Vintage Inns, brand ops director.
Nov 1997 - Nov 2004
Human Resources Manager
Human Resources Manager (Mitchells & Butlers)• Providing an efficient and professional HR service to 3 food brands, Vintage Inns, Harvester & Toby.• Responsible for recruitment, selection, talent development and employee relations.• Responsible for performance management strategy and implementation.• Responsible for the design of new management assessment & development centre framework.• Responsible for team of 10 direct reports.. Responsible for delivering accredited coaching qualifications and training.. Accountable for employee relations and case management activities.
Nov 1995 - Nov 1997
New Concept Hr Manager
New Concept HR Manager (Mitchells and Butlers)• Responsible for the recruitment and retention strategy across 6 restaurant brands.• Competency framework development and implementation using SHL tools.• Accountable for psychometric testing, profiling and interpretation for hire and development.• Delivering various change projects. Delivering employee relations & HR business partner support to area managers
Mar 1994 - Nov 1995
9 education records
Jayne Baker education
Certificate, Digital Marketing
Master'S Degree, Industrial Relations
Postgraduate Diploma In Personnel Management Level 7 - Cipd Member, Human Resources Development, Cipd Level 7 Advanced Qualification
Diploma, Management Sudies
Bachelor'S Degree, Higher Diploma In Hotel & Catering Management (Hcima)
Henley College
Education record
Education record
Franklin Covey
Education record
Professional Development And Industry Research Trips
Education record
FAQ
Frequently asked questions about Jayne Baker
Quick answers generated from the profile data available on this page.
What company does Jayne Baker work for?
Jayne Baker works for University of Warwick.
What is Jayne Baker's role at University of Warwick?
Jayne Baker is listed as Director of People Operations at University of Warwick.
What is Jayne Baker's email address?
AeroLeads has found 1 work email signal at @mbplc.com for Jayne Baker at University of Warwick.
Where is Jayne Baker based?
Jayne Baker is based in United Kingdom while working with University of Warwick.
What companies has Jayne Baker worked for?
Jayne Baker has worked for University Of Warwick, Smashburger, Ash Lawn Consulting Ltd, Greene King Retailing Limited, and The Imbiba Partnership.
How can I contact Jayne Baker?
You can use AeroLeads to view verified contact signals for Jayne Baker at University of Warwick, including work email, phone, and LinkedIn data when available.
What schools did Jayne Baker attend?
Jayne Baker holds Certificate, Digital Marketing from Birmingham City University.
What skills is Jayne Baker known for?
Jayne Baker is listed with skills including Hospitality, Hospitality Management, Food, Customer Service, Management, Restaurants, Catering, and Restaurant Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Jayne Baker you were looking for.
View similar profiles
