• Ensuring all business transactions are within legal and financial parameters. (IFRS)• Preparation of Debt Restructuring Plan.• Reconciliation of Bank reports across multiple foreign accounts.• Maintenance of Client and Supplier Accounts.• Production of Financial Reports for managers and clients.• Clients communication front end- solving finance and accounting related queries.

• Handled inbound sales chats and positioned telecommunications products to American customers to close sales based on their needs, which includes cellphones, cell networks, and device protection plans.• Sold more than 100 units of telecommunications lines during the holiday season of America which boosted operations of the company.• Contributed blended sales (gross acquisition + existing retention) with a 25% conversion rate which increased the customer base of the company and ensured… Show more • Handled inbound sales chats and positioned telecommunications products to American customers to close sales based on their needs, which includes cellphones, cell networks, and device protection plans.• Sold more than 100 units of telecommunications lines during the holiday season of America which boosted operations of the company.• Contributed blended sales (gross acquisition + existing retention) with a 25% conversion rate which increased the customer base of the company and ensured the fulfillment of Major Key Performance Indicators (KPIs). Show less

• Suspected and Reported potential fraud customer accounts to the fraud department to ensure ethical functioning.• Ensured timely resolution to the problems of customers over chats with a customer success rate (CSR) of 80-85%.• Satisfied needs of customers in different areas like service, billing claims, and account chargebacks.• Managed 2-3 customers simultaneously for efficient resolution.