Jayneel Parikh Email & Phone Number

United States

Boston, Ma, Us

• Leading multiple sprint teams ranging from 2 or more technical personnel, with responsibility for owning features developed by the team in each phase of a technical project, including discovery, design, implementation, code review, QA and deployment to production.• Identifying and delivering technical solutions and strategies to push the boundaries of Wayfair's scalability and performance goals.• Driving the creation and execution of quarterly roadmaps for technical product enhancements and improvements, in collaboration with product management to align with Wayfair's business strategy and actively mentor and coach all direct reports.• Planning and budgeting for headcount resourcing to achieve business objectives, also advocate for best engineering practices that ensure safe and fast-paced releases, implement and maintain excellent design and development processes.• Utilizing technical expertise and advanced knowledge of engineering principles to empower team to build a highly reliable, available and performant products and utilize knowledge of sophisticated technical subjects to understand and improve the nuances of customer workflows.

Boston, Ma, Us

• Collaborated cross-functionally with all the Engineering teams to troubleshoot telecommunication, production and development systems, applications, and toolset issues.• Identified critical technology problems and design and implement scalable, long term solutions.• Extracted, transformed and analyzed data to ensure quality and measurability to drive performance gains across Wayfair’s systems and toolsets.• Worked with developers and quality assurance engineers to verify bug fixes, monitor refinements, and code design and implementation across various platforms.• Developed frameworks to influence code design and implementation across various platforms.• Build new monitoring tools and reporting strategies related to operational software platforms and systems.• Designed build and maintained monitoring tools and reporting strategies related to operational software platforms and systems.• Worked with subject matter experts to introduce new skills to various teams and mentored junior engineers.• Served as an escalation point for high-level incident resolution.

Boston, Massachusetts, Us

• Created standard procedures in the NOC to create consistency and improve support response time.• Migrated and Deployed IaaS, PaaS and SaaS instances between public clouds like AWS and Microsoft Azure.• Worked with the development team to create appropriate cloud solutions for client needs.• Implemented Zabbix to trigger alerts for proactive monitoring through all customers worldwide.• Followed change management processes during implementations & conducted CAB meetings weekly as a Change Analyst using ServiceNow.• Prioritized issues of varying severity and effectively manage the resolution or escalation of all issues within the accepted service levels.• Guided and promoted timely team responses to all SEV3, SEV2, and SEV1 incidents & cases.• Drove the resolution of Tier 1 and 2 customer issues by defining and diagnosing issues by applying technical expertise, product knowledge, communication, and problem-solving skills.• Managed cases efficiently with an established ticketing systems like ServiceNow and SalesForce.• Proactively monitored network, applications, databases, and web servers to predict impending issues by using monitoring tools like Zabbix, PowerAdmin, CatchPoint ,Icinga, Grafana & Datadog.• Executed maintenance procedures per the change request protocols

Houston, Tx, Us

• Interface with Customer and cultivate relationship with their engineering teams.• Create small cell network designs and proposals.• Utilize sales process workflow systems.• Design systems by select sites, conducting CW tests, analyzing data, and prepare customer documentation.• Configure, test, and commission small cell networks.• Optimize small cell networks.• Support NOCC and troubleshoot performance issues.• Support new technology trials.• Design and engineer small cell solutions.• Leverage empirical and predictive design tools.• Facilitate implementation of solutions and trials.• Conduct field work and measurements.• Operate test equipment and run post processing software.• Provide planning, coordination as well as drive testing including CW, benchmark, and optimization.• Coordinate, oversee or perform system optimization of multi-node outdoor SCN systems.• Work closely with customer personnel regarding system design, performance and optimization, recommend configuration changes.• Use a variety of measures to confirm system designs including test equipment, power density and power meter, spectrum analyzer, and pilot scanner.• RF and fiber testing, reporting, and troubleshooting.• Perform ongoing system testing, test analysis, troubleshooting, test reports and recommendation for changes and upgrades.

Boston, Massachusetts, Us

Installed, configured and maintained 200 agents using the Dell KACE IT Inventory Management System based on subnet IPs. Generated custom reports to analyze current system configurations using SQL queries.

Boston, Massachusetts, Us

Discussed, planned and implemented labs which were based on IPTable Firewall, NMAP, Snort Intrusion Detection, VPN & Malware Analysis using Linux Distribution for Network Security course.

Boston, Massachusetts, Us

Conducted information sessions to help students understand the concepts of Firewall, Confidentiality, Integrity, Authentication, Network Protocols like TCP, SNMP, HTTP/S, DNS, & SMTP.

Assisted the Senior Electrical Consultant in setting up a ‘single user with remote operating’ building management system using Schneider IGSS (System administration and data acquisition tool) to monitor the data of various PCC (Power Control Center) and MCC (Motor Control Center).

Master Of Science (Ms), Telecommunications Engineering

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering

Diploma, Electrical And Electronics Engineering