Jayne Hooper Email & Phone Number

London Area, United Kingdom

In my role as a Customer Success Manager, I have achieved significant milestones in enhancing client relationships and ensuring their satisfaction. I take pride in consistently meeting and exceeding company KPI targets and receiving the highest possible client satisfaction ratings on 95% of NPS surveys.One of my key accomplishments has been the successful.

Blackheath, England, United Kingdom

As Operations Director, I played a crucial role in overseeing and optimising operational processes. One of my key achievements was managing important client relationships and implementing essential operational procedures that ensured our teams consistently met company KPIs.I also served as a board member and company ambassador, representing Hedgehog.

London, England, United Kingdom

As a Client and Operations Director, I played a key role in expanding the client base from 5 accounts to over 300 within London and Kent local authorities, reflecting significant business growth. I successfully negotiated Service Level Agreements, defined KPIs and maintained high client satisfaction. We achieved and maintained Investors in People.