Manage Restore 365 ERP software while assisting Project Managers in daily taks.Manage network, computers & server. Troubleshoot issues with XactiMate, computers and anything IT related.Implementing Office365 Business in the next week or so.

Using Autotask plus other tools, manage technical team schedules, meeting SLAs and client needs.

1st line technician with Technology consulting and support company.

YEAR 1:2008: 19 StaffPROJECTS-Learn ntwk, document basics-Implemented RPC over HTTPs for remote Outlook access-VSS Implemented on file server. -Implemented Company-wide AVYEAR 2:2009: 25 staff; 3 ofcs + 6 Data Center Svrs:Tickets: 120 (new SpiceWorks install fall)RESPONSIBILITY CHANGE added Rogers Cell phones mgmt, Saved $26KPROJECTS -HelpDesk implemented-Staff upgraded to Ofc 2007-Worked with contractor (Infinity Network Solutions) to purchase hardware to virtualize ntwk-Replaced Physical DB Svr, migrated DBs SQL 2000x86 to 2005x64-Took responsibility for cell phone management. Saved $21,000 first year.-Responsible for purchasing of all IT Related hardware for network and users.YEAR 3:2010: 41 Staff; 3 ofcs + 7 Data Center Svrs:Tickets: 832RESPONSIBILITY CHANGE Hired first coop studentPROJECTS-Win7, Ofc2010 go live-Created 1st VM Svrs-Installed of Exchange 2007 -First NAS installed-Svr Backup, reviewed & process expandedYEAR 4:2011: 63 Staff; 3 ofcs + 20 Data Center Svrs (13 Physical, 7 Virtual):Tickets: 650PROJECTS-Helpdesk go live to company 2011-04-NAS installed to Data Center-SPF 2010 investigation and test install-Migrated e-mail to Google Apps for MaximumRPM (sub company)-AutoCad licensing migrated to redundant server for server failure. - Install and testing of MS Forefront security Firewall. YEAR 5:2012: 63 Staff; 3 ofc + 20 Data Center Svrs:Tickets 579 PROJECTS-Implemented corporate level backup software (AppAssure) for svrs-E-mail – migrated mailboxes to new VM in Data Center-Extended use of imaging for new laptop deployment-Head Office boardroom – managed technical installationYEAR 6:2013: 103 Staff; 4 0fc + 20 Data Center Svrs:Tickets 572RESPONSIBILITY CHANGES 2nd coop student hiredTRAINING IT Project ManagementPROJECTS-Blackberry active sync resolved-Created IT Asset Management DB-Rewired Head Office server room-Implemented initial group policies-Installed Project Server 2010 -began MDT implementation

-Managed documentation to and from clients -assisted with reviewing and creating AutoCad drawings-assisted with IT Department overflow tasks-Coordinated storage and record maintenance of engineering drawings and documentation

Provided on site end user support for users at GE Security's Owen Sound fire safety and alarms plant in Owen Sound, ON.

-Upgrade computer operating system software and installed new computers-Assist IT department personnel with various assigned tasks -Resolved user issues with network connectivity, desktop hardware and software-Answered and resolved general questions from staff members following their computer updates

-Provided Help Desk support for Golf/Resort management software (facility bookings/scheduling, food and beverage, membership programs, retail sales, inventory control, staffing and accounting support)-Communicated with customers; created/closed work orders; resolved problems and/or assign to programmers; track progress and followed up with customers upon resolution-Wrote and maintained User Manual and internal problem resolution documentation/guide-Conducted on-site installation of networked software/hardware systems; conducted on-site and remote training for client administration and facility staff-Completed regular data backups and system checks to confirm security/access integrity of customer web sites and databases

-Provided installation, field troubleshooting and repair of bank and retail ATMs, debit systems and lottery terminals in Grey-Bruce-Simcoe region-Completed OEM work order documents, billing timesheets, spare parts orders-Assisted with general office duties (payroll, spare parts inventories)

Manufactured electrical harnesses and instrument panels for small powerboats.Administration and Management of small company (Purchasing, Inventory control, Accounting, Staffing)

(Various term positions)Bench testing, wiring and calibration of fire alarm systems and signal device circuit boards

Managed shipping department, including staffing and staff trainingFollowed up sales inquiries; processed sales orders