Data Analysis of open projects, Managing Corporate ERP software, assisting & supporting Project Managers, and managing internal IT Infrastructure/network.PREVIOUSLY: 3+ years Dispatching technicians for an MSP with a large, varied client base. 6+ years experience administering a growing company's HelpDesk providing End User Support, and providing Network/Systems Administration. 18 users/3 offices initially; increased to 100+ users/4 offices.1 year working as Technical Librarian/Junior draftsperson for an Engineering Company operating internationally.5 years experience as Field Service Technician servicing computer systems, lottery equipment, Point of Sale (POS) equipment and Bank ATM equipment working with as a sub-contractor to NCR.Specialties: Customer Support, Windows end user support, SharePoint 2007 WSS Administration, Exchange 2003/2007 Administration, Network Administration, Dovico Administration, SQL Server 2000, 2005 experience and Administration, Author-it and Author-it Live Administration, Documentation of systems and procedures. SpiceWorks HelpDesk user and community member.
Listed skills include Windows Server, Troubleshooting, Network Administration, Servers, and 23 others.