Jayne Wellman, Mpa, Mcppo Email & Phone Number

Reading, Massachusetts, United States

Reading, Ma

Town-wide Procurement Manager, Risk Manager, Communications and Public Information Officer, Budget, and Information Projects. MCPPO, MAPPO. Innovative Teams.

Reading, Ma

Municipal Government professional specializing in communications and information, budgeting, insurance and risk management, SaaS implementation, and contract management. Primary point of contact for all lines of insurance with MIIA. Claims processing and coordination. Fleet registration and coverage management. Safety Officer chairing interdepartmental safety committee responsible for process improvement and outcome analysis. Accident investigations. Recognized by MIIA in 2017 Annual Report for Community Excellence.Administration and coordination of various communications contracts and integration of SaaS and channels including the website, social media, CodeRED, SeeClickFix, and more. Management of interdepartmental website redesign and content migration.Associate MCPPO 2017-2020, MCPPO 2020-2023FEMA 100, 102, 700 CertifiedBasic PIO Certified G290 FEMACertificate in Municipal Finance Management Seminar - Moakley Center for Public Management & Massachusetts Municipal AssociationStrategic Sourcing Certificate Program, Operational Services Division, Oct 2021Various special projects supporting management, boards and committees. Website redesign and migration project lead, working with Civic Plus | Civic Engage. Recognized by the MMA for municipal website excellence Jan. 2023 for communities over 25,000. Board member retreat facilitation and goal setting exercises.

Tewksbury, Ma

Elected to second three-year term on Board of Selectmen. Chair Northern Middlesex Council of Governments. Chair, General Bylaw Committee; Beautification Committee; creation and Chair of Tewksbury Diversity, Equity, and Inclusion Advisory Committee; Rental and Mortgage Assistant Program 2021 (Cares Act funding); Lowell Regional Transit Authority Advisory Board Member. Passionate about Local Gov, finance, SaaS, education, open space, affordable housing, green / EV, lifelong learning, empathy, & win-win scenarios.

Tewksbury, Ma

Elected to three year term as Town Moderator. Appointment of members to the Finance Committee.

Wilmington, Ma

I produce and host a political and current events show at Wilmington Community Television. Trained in Final Cut Pro, camera management for on-location shoots and B-roll, write run-downs, scripts for debates, and more.

1 Arrow Drive, Woburn, Ma

Responsible for news, editorial content, and design for two weekly newspapers in the Merrimack Valley focusing on local news and impacts of state and national issues in the community marketplace. Specialize in open source research. Created digital media experience, collaborating with colleagues to develop and optimize content across multiple channels (Facebook, Twitter, Instagram, website) and reference analytics dashboard. Developed insights to drive content coverage both in print, web, and social media. Issue all reporting and photo assignments, edit all articles, press releases, and opinion page items, design papers weekly using a variety of software applications including Quark, Photoshop, BLOX CMS, Word, Excel. Manage a team of twelve correspondents, contributors, and photographers. HR functions - interviewing,hiring, and developing new correspondents and interns. Moderator and panelist in numerous debates for elections. Before October 2011 worked as senior news correspondent covering news, courts, people, business and events.

Tewksbury, Ma

Worked with team of dedicated people to lead the community, specifically the public schools, through the most challenging recession since the Great Depression all while maintaining all staff, renegotiated collective bargaining agreements and successor agreements in challenging environment, and working toward key investments including a new high school and lowering class sizes across the district. Chief duties included Budget Advisory Committee Chair; Co-Chair Collective Bargaining Unit Negotiations – Teachers, Administrators Group, Administrative Assistants, Custodians; Policy Subcommittee; Chair Special Education Subcommittee; Anti-Bullying Committee; Grants Committee. Membership in Massachusetts Association of School Committees. Wellness Committee - 2015.

Tewksbury, Massachusetts, United States

Stay at home mom to two young children, now both honors students in college.

Boston, Ma

Researched and wrote reports on a variety of e-business technologies for C-level business and technology executives. Topics included search engine methodology and technology, content creation and management, e-tailing, business-to-business e-markets, predictions, and partner relationship management systems. Developed and contributed to client presentations and consulting assignments. Researched numerous e-business companies, industries, and business best-practices for the book The Customer Revolution. Developed technography skills using Visio, PowerPoint. Media experience includes PC Magazine, e-Company Now, Forbes. Writing samples available upon request.*

Cambridge, Ma

Ultimately responsible for all post-reservation customer related issues (at 14,000+ customers) for direct mail marketing firm. Developed and maintained partner relationships as primary point of contact, contributed to shaping vision and direction of firm, managing customer accounts through proprietary Customer Relationship Management system, insurance claims, and government travel cautions and warnings throughout customer facing tiers of organization. Managed an Automated Call Distribution call center and staff, budgets, improved workflow and business processes across three departments. Designed and implemented strategic programs to increase market base and build customer loyalty through database analysis and customer segmentation analysis. Prepared information for e-service technologies for Internet commerce venture. Developed training series for telephone representatives. Extensive business writing, inside corporate publications, excellent at conflict resolution, skillful at account finances, proficient at multitasking, and eye for "the big picture." Excellent interpersonal and communication skills. Extensive participation in interviewing, hiring, and training new employees. *

Re-organized Customer Relations department for efficiency, improved workflow and customer service through proprietary customer communication management system, managed client accounts, insurance claims, planned special events, and supervised temporary staff. Sales Consultant in direct mail marketing firm, managed clients through entire purchase process in inbound and outbound ACD call center. Traveled to Germany, Poland, and the Czech Republic to evaluate product and improve customer experience. *

London, United Kingdom

Government and Military*Liaison between MP Iain Duncan Smith's constituency and ministers to resolve issues of immigration, social security, military, and the European Union, particularly with regard to economics and defense. Researched laws and precedents for MPs, answered constituent mail and counseled constituents regarding current issues. Security Clearance. *

Master Of Public Administration - Mpa

Graduate Certificate, Business

Bachelor'S, Economics

Activities and Societies: The Primary Source, Campus Issues Editor - award winning writer. Leonard Carmichael Society Office of Study.

Study Abroad, Economics

Activities and Societies: intern for Iain Duncan Smith in the House of Commons, rugby teamExtensive travel in Europe including France.

Diploma, College Prep, Concentration Math And Science

Activities and Societies: National Honor Society Yearbook editor Math team Science Olympiad Odyssey of the Mind Girls State Model UN Hugh.