Jay Oberbroeckling Email & Phone Number

New York, Ny, Us

- Overseeing the customer success and sales platform operations, ensuring smooth execution of sales processes and customer journeys.- Leading the development and implementation of customer success strategies to increase retention, engagement, and lifetime value.- Collaborating with sales, marketing, and product teams to align customer needs with platform capabilities and drive sales performance.- Analyzing data and performance metrics to identify trends, optimize sales strategies, and improve customer experience.- Driving platform adoption through training, enablement, and continuous support.- Identifying opportunities for operational improvements, implementing new tools and processes to enhance efficiency and scalability.

New York, Ny, Us

- Recruiting, training, developing, leading, and motivating a sales team.- Managing and growing district/region revenue and digital targets.- Continuously reviewing and implementing ways to streamline; focus; and reinvent the team so we are positioned for success in an ever-changing environment.- Contributing on cross-organizational initiatives for sales execution and strategy. - Contributing on cross-organizational teams for technology development and implementation.- Driving sales tool implementation and transformation towards the “modern” seller across the organization (leveraging resources and platforms to engage customers).- Results Achieved: Consistent Sales Growth (average 4.2%/yr.) | Consistent Digital Growth (average 13.4%/yr.) | Consistent Inclusive Access Growth (average 34%/yr.) | DM of the Year Nominee (’22) | Member of DM Council (’20 & ’21)

New York, Ny, Us

- Manage and develop Inside/Outside sales territory of 35+ accounts.- Develop and maintain customer relationships, provide technology/product demonstrations, and serve as a customer consultant.- Capitalize on new sales opportunities and develop/execute sales strategies while driving brand recognition for both print and digital products.- Regional SalesForce.com trainer providing leadership, guidance and implementation of various initiatives and usage.- Results Achieved: Consistent Sales Goal Attainment (4 of 6 yrs.) | Top 20 Sales Growth (’08) | Rookie of the Year (’07) | Member of several “Champions” focus groups

New York, Ny, Us

- Managed 40+ cross-discipline titles on a yearly basis (Author communication; market research; publication cycle and deadlines; title development).- Budget/Financial knowledge (negotiating Author compensation; sales projections; print run; page count; freelance fees).- Further developed management, communication, and presentation skills.- Results Achieved: average 2.4% YOY revenue growth on publication list each year.

- Maintain pension plans for CIGNA Clients and advise participants on benefits decisions including education of plan options and financial implications.- Daily use of Excel, Word, and PowerPoint.- Further developed problem-solving skills; group interaction techniques, and presentation skills.

B.A, Business Management

Associates Degree, Business Administration