My role at Launch Digital Group is the co-founder and primary developer talent. I specialise in building plugins and solving business problems using internet technologies. Some past projects include:Ride High Country mobile application that more than 1900 riders use each year to track their participation in the eventFalls Creek Ski social media and ski cam componentWilliamstown CYMS website and membership registration systemBack On Track websiteTechnologies used:WordPress, PHP, Javascript, HTML, CSS, MySQL, SQL, Git

Key Responsibilities:Administering AMP's Salesforce PRM instance Hosting workshops, documenting requirements & presenting solutionsWorking with stakeholders to implement changes to support business processesThe ongoing maintenance of data quality in AMPs Salesforce PRM system.Organise and facilitate Salesforce trainingCreate business process and system documentation for end-users.Building dashboards and supporting business in management reporting. Using both Salesforce standard dashboards and Einstein Analytics Building data-flows that incorporates data from multiple sources to support dashboard development on Einstein Analytics Ongoing Salesforce platform enhancements Investigation and analysis of various data and systems issues. Resolving issues by searching for the root cause.The administration and management of the Salesforce PRM and CPR mailboxes, answering queries and issues from stakeholders promptlyThe day to day operation of CPR (Common Planner Registry). Matching planner and licensee data to provide various downstream systems with a consolidated view of planner information.Skills and behaviours:Ability to identify areas for improvement (Salesforce system and associated processes)Strong analytical skills and attention to detailAbility to analyse and cross-reference data from multiple sourcesAdvanced knowledge of SalesforceAdvanced understanding of Einstein AnalyticsAdvanced knowledge of ExcelAbility to code in various programming languagesAbility to identify data issues and traceroute causes through related to business processes or systemsStrong interpersonal skills, self and situational awareness and a high degree of emotional intelligenceCommitted to the delivery of excellent customer service by engaging and liaising with key stakeholders

Provided general financial advice and education to AMP clients regarding their insurance, superannuation and investment products.

Provided support to clients and advisers within the Summit platform invested in superannuation, pension and investment accounts