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Jay Piette is a Quality Assurance Leader at Castle Hill Gaming. He possess expertise in video games, mmo, mmorpg, quality assurance, multiplayer and 44 more skills. Colleagues describe him as "Jay was a great QA Director. During our time at Turbine, Jay would always listen to any questions or concerns that I had and made me feel valued and respected. He was a tireless advocate for QA, including working hard to ensure we received a quality of living raise and converting a number of people to full-time employees after earlier efforts were met with resistance. Jay was also transparent with the team in terms of what was going on within the company, and never tried to hide anything from us. As someone who values clear and open communication, it made me feel like I was more involved with the company, which I appreciated. Jay is the type of person who fosters a positive and productive work environment and any company would benefit from his knowledge and experience. I'd be lucky to work for someone like him in the future.", "I'm fairly sure Jay got "Manager of the Year" for all the five years we overlapped at Turbine - as well as running a super-tight ship in the crazy environment that QA tends to be (entry level staff, tons of passion, etc). I was always really impressed with Jay's ability to navigate delivering excellent results, while also being one of the coolest, nicest and most highly respected managers in the building.", and "With a deep understanding of what makes a productive and effective QA environment as well as the ability to inspire great trust and admiration as a leader, Jay was everything you could hope for in a QA Director and in a manager in the general sense. I learned a lot under him and am glad to have gotten the opportunity to work both for and with him throughout my stay at Turbine. Any team fortunate enough to add Jay to it's ranks will gain a fantastic manager, a wealth of game industry experience, and a brilliant director."
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Quality Assurance LeadCastle Hill Gaming Sep 2023 - PresentCharlottesville, Virginia, Us -
Qa ManagerAspyr Media Jan 2022 - Sep 2023Austin, Texas, Us -
Sr. Test ManagerExperis Game Solutions Mar 2019 - Jan 2022Tempe, Arizona, UsManage a large-scale internal QA organization. Teams are responsible for hitting quality metrics for Microsoft Game Studios and TestX projects. Key Highlights: Manage multiple projects and up to ~350 staff across two Microsoft business divisions, comprised of TestX and Microsoft Game Studios’ Quality group. Manage the Experis team responsible for Microsoft’s TestX project, including all testing for the Xbox Series X/S backwards compatibility functionality. Transitioned full staff to working from home in April 2020 over a two-week period. Built and refined WFH processes and learned new remote Management skills through 2020. Responsible for SOW/PO review and overall spend tracking. Conducted Monthly/Quarterly business reviews with Microsoft and Experis Executive teams. Responsible for all personnel management, from recruiting through lifecycle of the employee. Acted as local HR representative while responsible for candidate tracking process, staff management, staff planning, training/career development, satisfaction surveys and account/security functions. Responsible for all KPI/SLA tracking, ensuring metrics were hit that satisfied our Microsoft partners as well as our internal Experis standards. -
Qa Director - GamesEpic Games Jan 2018 - May 2018Cary, Nc, UsManaged a large-scale internal/external QA organization. Teams were responsible for Epic’s Fortnite: Battle Royale and Fortnite: Save the World. Key Highlights: Directed a team of 90 internal QA staff and 130 external QA Staff. Responsible for a yearly budget of ~10 million USD. Responsible for the launch quality of Fortnite: Battle Royal weekly releases on PC, PS4, Xbox One, iOS and Nintendo Switch. Responsible for an internal staff reorganization that better utilized top talent and ensured teams were optimized for a fast-paced release environment. Worked closely with Keywords Studio’s QA teams at VMC and Enzyme to move them from a playtest team to a true augmentation to our internal Quality Assurance Staff. Created a growth path for QA staff, working with HR to implement new job roles and titles, resulting in higher employee retention. Provided mentorship to QA Managers, Leads and Testers. Conducted regular 1:1 meetings and provided growth path assistance. -
Director Of Quality Assurance & LocalizationTurbine/Wb Games Aug 2003 - Jul 2016Needham, Massachusetts, UsManaged an annual budget of ~3 million+, and built, evangelized, and evolved Turbine’s Quality Assurance strategy and best practices to align with Turbine’s changing game platform and company size and focus. Maintained accountability for overall quality of Turbine’s Mobile Games, MMO’s, billing micro-transaction systems, and Localization efforts. Key Highlights: Established and enforced quality standards for the launch of Turbine’s conversion from a subscription MMO model to a Free-to-Play/micro-transaction business model. Provided thought leadership and advice to executives on critical decisions and initiatives including release dates, hotfix deployment, game update/patch quality level, schedule adjustments, code check-in decisions, and overall advice and strategy for the direction of the company. Developed and maintained a collaborative working relationship between Quality Assurance and Product Development, Network Operations, Release Engineering, Customer Support, PR/Marketing, Business Intelligence and Executive. Oversaw the recent launch of Batman: Arkham Underworld and alpha development of an upcoming Game of Thrones IP based Mobile game. Also launched D&D Online, Lord of the Rings Online, Infinite Crisis and Turbine’s Billing Systems, all expansion packs and regular content updates for all Turbine products since 2003. Managed and maintained the relationships with outsourced test teams to complement Turbine’s internal Quality Assurance staff. Directed the QA effort for all live updates to MMORPG’s Asheron’s Call 1 and 2. -
Qa Manager, The Sims OnlineMaxis East Oct 2001 - Mar 2003Provided strategic oversight and management of all aspects of the QA effort for TSO including managing geographically dispersed teams of 350 testers in VA, CA, EA Tiburon, and EAUK. Key Highlights: Worked remotely with production teams as main QA contact in daily triage meetings/decisions. Worked to automate ~50% of TSO’s testing needs after launch. Managed aspects of Customer Support including forum management, customer relations and player feedback.
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Qa Manager, Ea.Com/Kesmai StudiosElectronic Arts (Ea) Dec 1999 - Oct 2001Redwood City, Ca, UsWorked remotely managing QA teams in VA, EA Origin and EA Redwood Shores, and responsible for the delivery and implementation of strategic QA initiatives and ensuring the quality of every aspect of EA’s online gaming service, EA.com. Key Highlights: Scheduled and project managed the testing effort for over 30 concurrently produced games and web-based components. Supported critical change management initiatives, mentoring team members during the transition from a small studio atmosphere to the more corporate world of Electronic Arts. -
Qa ManagerKesmai, Corp. Mar 1998 - Dec 1999Managed the Kesmai QA team through the development, launch and patching of titles such as Air Warrior 3, Aliens Online, Silent Death, Battletech: 3025 and others as part of the Gamestorm service.
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Associate Producer/Qa LeadDiscovery Channel Multimedia Mar 1997 - Mar 1998Built a QA team and launched Evolution: The Game of Intelligent Life, Byzantine: The Betrayal and other edutainment titles. Also handled Associate Producer duties for several products.
Jay Piette Skills
Jay Piette Education Details
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University Of Rhode IslandBroadcast Journalism
Frequently Asked Questions about Jay Piette
What company does Jay Piette work for?
Jay Piette works for Castle Hill Gaming
What is Jay Piette's role at the current company?
Jay Piette's current role is Quality Assurance Leader.
What is Jay Piette's email address?
Jay Piette's email address is jp****@****ine.com
What is Jay Piette's direct phone number?
Jay Piette's direct phone number is +178140*****
What schools did Jay Piette attend?
Jay Piette attended University Of Rhode Island.
What skills is Jay Piette known for?
Jay Piette has skills like Video Games, Mmo, Mmorpg, Quality Assurance, Multiplayer, Game Development, Computer Games, Game Design, Gameplay, Online Gaming, Perforce, Testing.
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