Jay Piette Email & Phone Number

Charlottesville, Virginia, Us

Austin, Texas, Us

Tempe, Arizona, Us

Manage a large-scale internal QA organization. Teams are responsible for hitting quality metrics for Microsoft Game Studios and TestX projects. Key Highlights: Manage multiple projects and up to ~350 staff across two Microsoft business divisions, comprised of TestX and Microsoft Game Studios’ Quality group. Manage the Experis team responsible for Microsoft’s TestX project, including all testing for the Xbox Series X/S backwards compatibility functionality. Transitioned full staff to working from home in April 2020 over a two-week period. Built and refined WFH processes and learned new remote Management skills through 2020.  Responsible for SOW/PO review and overall spend tracking. Conducted Monthly/Quarterly business reviews with Microsoft and Experis Executive teams.  Responsible for all personnel management, from recruiting through lifecycle of the employee. Acted as local HR representative while responsible for candidate tracking process, staff management, staff planning, training/career development, satisfaction surveys and account/security functions. Responsible for all KPI/SLA tracking, ensuring metrics were hit that satisfied our Microsoft partners as well as our internal Experis standards.

Cary, Nc, Us

Managed a large-scale internal/external QA organization. Teams were responsible for Epic’s Fortnite: Battle Royale and Fortnite: Save the World. Key Highlights: Directed a team of 90 internal QA staff and 130 external QA Staff. Responsible for a yearly budget of ~10 million USD. Responsible for the launch quality of Fortnite: Battle Royal weekly releases on PC, PS4, Xbox One, iOS and Nintendo Switch. Responsible for an internal staff reorganization that better utilized top talent and ensured teams were optimized for a fast-paced release environment.  Worked closely with Keywords Studio’s QA teams at VMC and Enzyme to move them from a playtest team to a true augmentation to our internal Quality Assurance Staff. Created a growth path for QA staff, working with HR to implement new job roles and titles, resulting in higher employee retention. Provided mentorship to QA Managers, Leads and Testers. Conducted regular 1:1 meetings and provided growth path assistance.

Needham, Massachusetts, Us

Managed an annual budget of ~3 million+, and built, evangelized, and evolved Turbine’s Quality Assurance strategy and best practices to align with Turbine’s changing game platform and company size and focus. Maintained accountability for overall quality of Turbine’s Mobile Games, MMO’s, billing micro-transaction systems, and Localization efforts. Key Highlights: Established and enforced quality standards for the launch of Turbine’s conversion from a subscription MMO model to a Free-to-Play/micro-transaction business model. Provided thought leadership and advice to executives on critical decisions and initiatives including release dates, hotfix deployment, game update/patch quality level, schedule adjustments, code check-in decisions, and overall advice and strategy for the direction of the company. Developed and maintained a collaborative working relationship between Quality Assurance and Product Development, Network Operations, Release Engineering, Customer Support, PR/Marketing, Business Intelligence and Executive. Oversaw the recent launch of Batman: Arkham Underworld and alpha development of an upcoming Game of Thrones IP based Mobile game. Also launched D&D Online, Lord of the Rings Online, Infinite Crisis and Turbine’s Billing Systems, all expansion packs and regular content updates for all Turbine products since 2003. Managed and maintained the relationships with outsourced test teams to complement Turbine’s internal Quality Assurance staff. Directed the QA effort for all live updates to MMORPG’s Asheron’s Call 1 and 2.

Provided strategic oversight and management of all aspects of the QA effort for TSO including managing geographically dispersed teams of 350 testers in VA, CA, EA Tiburon, and EAUK. Key Highlights: Worked remotely with production teams as main QA contact in daily triage meetings/decisions. Worked to automate ~50% of TSO’s testing needs after launch. Managed aspects of Customer Support including forum management, customer relations and player feedback.

Redwood City, Ca, Us

Worked remotely managing QA teams in VA, EA Origin and EA Redwood Shores, and responsible for the delivery and implementation of strategic QA initiatives and ensuring the quality of every aspect of EA’s online gaming service, EA.com. Key Highlights: Scheduled and project managed the testing effort for over 30 concurrently produced games and web-based components. Supported critical change management initiatives, mentoring team members during the transition from a small studio atmosphere to the more corporate world of Electronic Arts.

Managed the Kesmai QA team through the development, launch and patching of titles such as Air Warrior 3, Aliens Online, Silent Death, Battletech: 3025 and others as part of the Gamestorm service.

Built a QA team and launched Evolution: The Game of Intelligent Life, Byzantine: The Betrayal and other edutainment titles. Also handled Associate Producer duties for several products.