Jay Wang Email & Phone Number

As a Customer Relationship Manager at Synopsys, I leverage my Certified Customer Success Manager (CCSM) Level 1 credential and my skills in Business-to-Business (B2B) customer support to build and maintain strong relationships with key accounts, increase customer satisfaction and retention, and identify new opportunities for growth. I have over four years of experience in customer success roles, working with various software and technology companies, such as NTT Application Security, Wellocity Health, and KidzToPros. In my previous role as an Operations Analyst at KidzToPros, I also gained valuable experience in data analysis, process improvement, and project management, which I apply to optimize the customer journey and deliver value to both the customers and the company. I am passionate about helping customers achieve their goals and solve their challenges, and I constantly strive to learn new skills and best practices in the customer success field.