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Service driven professional who develops strategies for delivering the highest quality customer service. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. Top Skills:• Customer Service• Process Improvement• Procedural Documentation• Root Cause Analysis
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It ManagerResolute Consulting GroupConroe, Tx, Us
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System AdministratorResolute Consulting Group Mar 2022 - Present
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PodcasterSelf-Employed May 2021 - PresentPodcast Host
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It ConsultantCrosswood Technology Group Dec 2015 - Feb 2022Houston, Texas Area• Cathexis project – Network map, hardware discovery, application deployments, Amazon Workspace deployment to all users. Migration of Piracle software from old server to new replacement. • Provide Network, Server, Application, and Desktop support for Crosswood Group customers. This includes executive, office, and field personnel. • Support for Windows 7/10 environment, Office products, managed Exchange (Intermedia), Active Directory requests, Windows server 2008, 2012, 2016, and 2019, sonicwalls, Unifi Networking equipment and other requests that come in. • Provide full IT support for Earthstone Energy. This includes but is not limited to OGsys, Docvue, Aries, Spotfire, Kingdom, Network hardware, Wireless network, Full server support, AD, Desktop, video conference, and phones (both desk and mobile).Support and implementation of a VMWare environment hosting Clearscada servers and Citrix setup. Published Clearscada via Citrix. -
Desktop Support ( Contractor )Halcon Resources Corporation Aug 2015 - Nov 2015Houston, Texas Area• Proposed, designed, and implemented an imaging process via Microsoft Deployment Toolkit. This allowed for consistency when building all new and replacement computers reducing the build time from 7 hours to 35 minutes. • Training current staff on how to for building and maintaining MDT in the future. • Assisted with other projects whether in desktop or infrastructure. -
Lead Desktop/Executive SupportEnbridge Nov 2013 - Jul 2015Houston, Texas Area• Project Owner – Consolidation of Print Servers. Replaced printer server name with DNS alias which allowed us to redirect print traffic in case a print server was down for an extended period. • Designed and implemented imaging checklist for consistency with building pc’s.• Managed all Print Servers for US Southern division. This included queue creation, management, and problem resolution.• Mentored and trained current desktop team and new technicians.• Identified, documented, and implemented policies and procedures that would deliver better service to our customers.• Provided support to the Executives for any and all IT needs including AV, mobility, and after hours support. • Coordination with facilities on all people, desk, or floor moves.• Audio/Visual Support for Town halls, Trainings, and meeting rooms located at the main office as well as offsite. -
Supervisor - Field Support SpecialistEnterprise Products Apr 2011 - Nov 2013Seymour, In• Managed the Northern Region Desktop team which included annual performance reviews.• Identified, standardized, and implemented procedures for the region.• Mentored and did annual training for the desktop team to keep up with technology and company policy changes.• Designed a Northern Region SharePoint site for maintaining information about our region including asset inventory and documentation.• Lead a QA team that tested all pre-production pc images to ensure consistency and reliability. -
Sr. Field Support SpecialistEnterprise Products Jul 2001 - Apr 2011Day to Day Desktop Support for the field, between Plant and Pipeline. Support of Desktops, Laptops, printers, and control pc's. Provided hands on support for network and server equipment with coordination of the appropriate teams. Worked with the Corporate controls group to ensure HMI, Scada, and camera systems were operational.Handle Moves and changes for region I supported whether it be in the plant or at the pipeline.
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Desktop Support ( Contractor )Enterprise Products Mar 2000 - Jul 2001Mont Belvieu, TxDay to day support for desktop issues within the Mont Belvieu facility.Assisted the Network Administrators with switch over of 3COM switches and Hubs to Cisco Switches at the Administration building.Helped troubleshoot issues on the control network when requested by the Process Control department.Supported Online GC’s for the LAB and Analyzer departments.
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Warehouse ManagerSscs Sep 1999 - Mar 2000Houston, Texas AreaAssisted Purchasing Manager with acquiring parts and shipping supplies to field technicians needed for repairs. Redesigned the Warehouse to allow for more storage of equipment and developed a location system to help facilitate an inventory and shipping of in stock items. -
Tech SupervisorPc Outlet Jun 1998 - Jul 1999Baytown, TxSupervised six technicians who built computers,repaired customers home PC's, and was certified to repair warranty printers for HP. -
Warehouse SupervisorSix Flags Astroworld Mar 1993 - Jun 1998Houston, TxSupervise the day to day activities of the Merchandise and Attractions Inventory. Received merchandise from trucks and pulled items via pick tickets to delivery to specialty shops inside the park. Reconciled Inventory for overages and shortages. Certified Fork Lift Operator.
Jay Ramsey Skills
Jay Ramsey Education Details
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Information Technology
Frequently Asked Questions about Jay Ramsey
What company does Jay Ramsey work for?
Jay Ramsey works for Resolute Consulting Group
What is Jay Ramsey's role at the current company?
Jay Ramsey's current role is IT Manager.
What is Jay Ramsey's email address?
Jay Ramsey's email address is ja****@****oup.com
What is Jay Ramsey's direct phone number?
Jay Ramsey's direct phone number is +183221*****
What schools did Jay Ramsey attend?
Jay Ramsey attended San Jacinto College.
What are some of Jay Ramsey's interests?
Jay Ramsey has interest in Audio/visual, Children, Console Gaming(Xbox), Customer Service Excellence, Politics, Kids Hobbies, Image Development, Environment, Desktop Hardware/software, Mdt.
What skills is Jay Ramsey known for?
Jay Ramsey has skills like Technical Support, Networking, Laptops, Petroleum, Troubleshooting, Natural Gas, Energy, Downstream Oil And Gas, Oil And Gas, Energy Industry, Gas, Supervisory Skills.
Who are Jay Ramsey's colleagues?
Jay Ramsey's colleagues are Jimmy Nguyen, Michelle A., Sean Nguyen, David Ansah, Darrin Peterson, Tianna Jones, Ryan Leduc.
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