Jay Rawal Email & Phone Number

Remote

Gandhinagar, Gujarat, India

o Working as Reporting Analysto Utilized advance analysis actions, calculations, parameters, maps, trend lines, groups,hierarchies, detail level summary report sets and KPI dashboardso Responsible to deliver campaign KPI Daily/Weekly/Monthly Reportso Intimating Ops to work on the area of opportunityo Handling Client requirements and delivering expected work on timeo Co-ordination with the various team to make sure the smooth operationso Responsible for generating performance report on a daily basis

Gandhinagar, Gujarat, India

o Worked as a chat support executive for “Swiggy Project” & “Vodafone CBO”o Handling pre and post-delivery issues through chats and calls if neededo Staying updated about upcoming schemes and offers to be given to the clientso Responsible for successful closure of the chat with satisfactory response to thecustomerso Accomplishing daily targets by ensuring the response within mentioneddeadlineso Managed the Service Request Delivery queue for Vodafone backendo Ensuring daily upload of the received raw dump on the internal toolo Daily reporting to the operations team – Daily performance reporto Responsible for maintaining historical data in predefined formats for reportingpurpose

Ahmedabad, Gujarat, India

o IT and Technical Supporto Data Analysiso Client Servicing

Ahmedabad Area, India

• Good exposure towards US Mortgage industry• A strong knowledge regarding loan products and their processing• Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing• Loan Processing Expertise -- Fannie Mae & Freddie Mac Guidelines, FHA, VA and Conventional loans• Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests• Have handled high pressures and achieved targets consecutively• Participate in activities designed to improve customer satisfaction and business performance• Maintain broad knowledge of client products and services• Ensure compliance with company policies, underwriting guidelines and lending-program requirements• Trained new hires with respect to process and procedures

Ahmedabad Area, India

• Monitor performance of the team members• Meeting up the deadline given by the underwriters for issuance of new business• Coordinating between underwriters and sales team for issuance of business• Responsible for preparing Rewards & Recognition dashboard for the department• Responsible for maintaining Quality Check for the department• Responsible for preparation of MIS & Analytics for the department• Responsible for Licensing of Agents & Corporate Agent Tie-ups• Keeping a close check on the day-to-day business generation by the Team• Compiling and Maintaining Daily and Weekly MIS of Sales Managers and their Team Members• Handling the requests & complaints processing, scheduling of the team

Garima Park, Gandhinagar

• Performed both positive and negative testing to ensure upgrades were performing correctly• Involved in preparing Test plans based on user requirement documents• Tested and re-tested all defects found during testing period• In depth experience in writing detailed and accurate test plans, test cases and test scripts results are in HP Quality Center• Checked the data flow from the front end to back-end and vice versa using SQL queries• Provided feedback and project status to team members, business managers, and programmers• Validated test results with SQL to verify that all the audit records were updated and that the results are correct• Trained new team members on BAU functions