Jay Edwards Email & Phone Number

Chapel Hill, Nc, Us

Research Triangle Park, Nc

Worked with Federal Department of Defense, NSO and Civilian renewal teams to drive and enable Digital Network Architecture software renewals.Led the global team in renewal rate 2 years in a row.Led team to create a Leader Interlock template to be used with Renewal Manager Leaders, that will be used by existing and new Renewal Specialists.

Raleigh-Durham-Chapel Hill Area

Hired, trained, and developed staff to address a fluid and dynamic business model.Developed strong team knowledge base that allowed team to function independently as well as be a resource for other teams.Exceeded sales targets 2 years in a row.

Research Triangle Park, Nc

Raleigh, Nc

Conducted new employee orientation for more than 200 employees in 9 different locations in the Raleigh area.Created training to address specific gaps in management skills for a variety of positions and different levels of responsibilities.Developed training schedules and follow-up plans for 7 different locations.Presented on topics ranging from technical procedures to soft skills, to groups of varying sizes.

Mentored staff in retail and corporate locations Identified, developed and delivered training to all areas of the business.Created two-week course to be delivered to all new retail managers with a successful fill rate of over 95%.Increased key performance indicator measurement by 59% across the retail business in 3 months.Presented on various topics at 15 different Games Workshop conferences Hired, trained and developed 5 trainers to deliver training which exceeds the company standardSuccessfully delivered over 15 different projects ahead of schedule.

Created training material for staff to work with multiple customers at one time that is used as the current standard in over nine countries.Acted as team lead on multiple projects and documentation gatheringDelivered training to individuals, small groups and large gatherings of over 100 people.Trained department managers on how to create and deliver training for their teams.Constructed special event training that increased sales by over 65%.

Formulated staff schedules for over 50 employees that were within budget and maximized coverage during peak hours.Mentored staff team leaders and inventory personnel on best practicesGuided workflows and store processes to deliver superior and consistent messages throughout store operationsConsistently increased sales by over 40% each year.Trained multiple staff for 5 different store locations in the region.