With over 10 years of experience at Fanatics Collect (formerly PWCC Marketplace), a leading platform for trading card assets, I bring a wealth of expertise in alliances and partnerships, consumer services, sales, and process oversight and refinement. Throughout my career, I've consistently delivered top-notch operational performance, boosted customer satisfaction, and fueled business growth through both B2B and direct sales channels. I excel in working cross-functionally to elevate partnerships, ensure smooth operational processes, identify and remove blockers, and collaborate effectively with diverse groups within and outside my organization. As a partner manager, I take pride in overseeing the daily operations of our strategic partnerships with a focus on maintaining quality standards, ensuring compliance, and promoting best practices. I also take great joy in mentoring and training new and existing team members, nurturing strong client relationships, and effectively tackling operational challenges. My passion for continuous improvement and innovation drives me to make a lasting impact through dedication and hard work.