- Manage the BS&W Facilities Infrastructure Technology (FIT) portfolio for North Texas and Central Texas regional development projects (Construction, New Builds, Mergers & Acquisitions, Relocations, Remodels, Divestitures)- Lead capital improvement projects in an integrated delivery network that includes the system flagship Baylor University Medical Center, over 50 hospitals, and more than 1200 clinics, patient care sites, and access points- Direct the execution of project components encompassing deliverables in real estate, construction, core infrastructure, telecommunications, networking, enterprise deployment services, and clinical applications (Epic)- Ensure accountability for managed services firm via Service Level Agreement (SLA) audits and other standards- Work across service lines and functional groups to manage a portfolio of clinical and business operations projects- Configure reporting in ServiceNow and Power BI to deliver dashboards and visualization of performance metrics- Direct program development initiatives to launch new clinical service lines and establish new patient care sites

- Managed scope, schedule, costs, and dependencies for full project lifecycle across service lines in a regional healthcare system (Flagstaff Medical Center, Sedona Medical Center, Verde Valley Medical Center)- Coordinated work efforts with Biomedical, Clinical Applications, Field Services, Informatics, Security, and Revenue Cycle units of the NAH Information Technology (IT) Department- Served as Project Manager for Operational, Regulatory, and Security initiatives in the IT Project Management Office (PMO) within a matrixed organizational structure- Supervised the decommissioning process, lifecycle management, and cutover planning for unsupported EOL clinical information systems- Developed policies, processes, and workflows to optimize and systematize governance for the PMO- Worked across service lines to manage an integrated digital portfolio of clinical and business ops projects- Documented and managed project components such as RAID logs, system requirements, design specifications, milestones, and change management requests- Directed a reconciliation of external records project to drive interoperability and align EHR/healthcare system with CMS mandates- Led reconfiguration and Cerner location build efforts for a new hospital observation unit (med-surg/tele unit) to increase throughput and route patients to appropriate level of care

- Directed the discovery, development, launch, scaling, and continuous improvement of programs in diverse disciplines (Engineering, Biomedical Sciences, Informatics)- Managed client relationships and developed programming with strategic partners across 20+ countries- Led divisional planning and outreach efforts for information system solutions, including customer relationship management (CRM) platforms, enterprise resource planning (ERP), and instructional technologies (LMS)- Launched alternative credentials, digital badging, and educational products to solve partner and client needs, leveraging LMS platforms to deliver and scale programs- Provided shared service delivery model to partners and stakeholders, and client success support to cohort and program students- Aligned divisional strategies, goals, and benchmarking to achieve organizational priorities- Developed financial models and presented forecasts for program budgets of over $4M USD- Optimized revenue distribution models and processes with academic units- Established protocols and developed standards for tracking performance metrics

- Managed matrixed, interdisciplinary teams and projects (scope, budget, and schedule)- Tracked the enrollment management pipeline and developed intake processes based on data analytics- Managed projects to support continuous improvement of information systems and business process workflows- Established consistent operating workflows and standards to maintain data and operational integrity- Maintained reports to coordinate program accreditation process with government agencies - Managed contracting and agreements for financial services firms, consultants, and external partners

- Served as the primary designated liaison between UCSC and federal agencies, including Departments of Labor, State, Commerce, and Homeland Security/Citizenship and Immigration- Developed immigration strategies with individual divisions, departments, General Counsel, and the Academic Personnel Office to support instructional, clinical, and research needs- Processed non-immigrant and immigration petitions for J-1, E-3, H-1B, O-1, NATO dependent, and TN visas and all employment-based permanent residency cases- Interpreted laws and regulations, developed policies, and processed federal reporting requirements to maintain compliance for international faculty and researcher population at UCSC- Created and delivered support programs, seminars, and trainings for constituents and their dependents on the topics of immigration, cultural, legal, tax compliance, and healthcare concerns- Drafted content and tracked analytics (unique opens, reads, etc.) for CRM system and stakeholder outreach