Jay Roberts
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Jay Roberts Email & Phone Number

Senior Information Technology Consultant at Navy Federal Credit Union
Location: Prosper, Texas, United States 9 work roles 2 schools
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Current company
Navy Federal Credit Union
Role
Senior Information Technology Consultant
Location
Prosper, Texas, United States
Company size
12347 employees

Who is Jay Roberts? Overview

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Jay Roberts is listed as Senior Information Technology Consultant at Navy Federal Credit Union, a with 12347 employees, based in Prosper, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jay Roberts.

Jay Roberts previously worked as Global IT Change Management Lead at Pepsico and Senior Release/Change Management Analyst at Pepsico. Jay Roberts holds Bs, Information Systems from The University Of Texas At Arlington.

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Navy Federal Credit Union

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Profile bio

About Jay Roberts

With over 10 years of experience in IT change management, I am passionate about delivering efficient and effective solutions that meet the needs of the business and the customers. I have a strong background in process improvement, Kaizen facilitation, and business process analysis, and I am certified in ITIL and Kaizen. As the Global IT Change Management Lead at PepsiCo, I work with a diverse and cross-functional team of IT professionals to ensure that all changes are aligned with the strategic goals and best practices of the organization.In my current role, I lead the end-to-end management of all enhancements to the change management process, including requirements gathering, documentation, testing, and validation. I also lead weekly calls with IT tower managers to review high priority change requests, and create or update knowledge articles and runbooks. Additionally, I train and mentor new change managers as part of their onboarding process. I have successfully implemented several process improvement initiatives that have increased the quality and efficiency of the change management process, reduced the risk of incidents and problems, and enhanced the customer satisfaction and trust. Some of the skills that I use daily are process improvement, Kaizen facilitation, business process analysis, communication, collaboration, and problem-solving.

Current workplace

Jay Roberts's current company

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Navy Federal Credit Union
Navy Federal Credit Union
Senior Information Technology Consultant
vienna, virginia, united states
Website
navyfederal.org
Employees
12347
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9 roles · 35 years

Jay Roberts work experience

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Global It Change Management Lead

Pepsico

Plano, Texas

2022 Global CTO Award recipient for leading the redefinition of the CTO teams' work intake and change request approval process which resulted in an over 80% reduction in Incidents caused by change Lead end to end management of all enhanements to the change management process, including requirements gathering, documentation, testing, and validation. Lead weekly cross-functional call with IT tower managers to review high priority change requests. Created/updated knowledge articles and runbooks and interviewed/trained new change managers as part of their onboarding process.

Mar 2020 - May 2023

Senior Release/Change Management Analyst

Pepsico

Plano, Texas, United States

Lead weekly Global Change Advisery Board calls with tower leads and other impacted parties.Reviewed/Approved hundreds of change requests on a weekly basis.Partnered with Incident, Problem, and Knowledge managers to ensure process was being followed.Partnered with change requesters and implementators to constantly refine/improve our internal processes.

Jan 2012 - May 2020

Coordinator For Infrastructure Projects

Pepsico

Plano, Texas, United States

Reported directly to the PepsiCo Project Portfolio Manager to support ongoing projects with weekly KPI reporting and other metrics as needed.

May 2011 - Oct 2012

Sap Release 9 Project Manager

Pepsico

Plano, Texas, United States

Reported directly to Senior Project Manager for a large, multi-year internal project to migrate HR and Payroll systems to SAP. Responsibilities included weekly, daily reporting for the team regarding KPI trending and stagegate updates.

Feb 2009 - May 2011

Executive Support Lead - Plano

Pepsico

Plano, Texas, United States

Personal IT support lead for all PepsiCo executives and executive assistants officing out of the DFW metroplex as well as any visiting execs from overseas or PepsiCo HQ in Purchase NY.

Feb 2002 - Feb 2009

Information Technology Help Desk Analyst

Pepsico

Plano, Texas, United States

2000 - 2002 ~2 yrs

Information Technology Help Desk Analyst

Matrix

Plano, Texas, United States

Multi-Function support analyst at Frito-Lay support center (later PepsiCo Support Center).Supported route drivers with their handheld application/hardware issues. Supported plants and distribution center network/hardware/application issues.

1996 - 2000 ~4 yrs

Sales Specialist

Best Buy

Duncanville, Texas, United States

Computer sales associate

1992 - 1996 ~4 yrs
Team & coworkers

Colleagues at Navy Federal Credit Union

Other employees you can reach at navyfederal.org. View company contacts for 12347 employees →

TH Tierra Harrell Tierra Harrell Colleague at Navy Federal Credit UnionSt Robert, Missouri, United States View → HB Hanser Bourricaudy Hanser Bourricaudy Colleague at Navy Federal Credit UnionPensacola, Florida, United States View → DB Deon Bradshaw Deon Bradshaw Colleague at Navy Federal Credit UnionPensacola, Florida, United States View → SW Stephanie Wambeke Stephanie Wambeke Colleague at Navy Federal Credit UnionYuma, Arizona, United States View → AM Allison Miller Allison Miller Colleague at Navy Federal Credit UnionVirginia Beach, Virginia, United States View → KH Karla Heren, Pmp Karla Heren, Pmp Colleague at Navy Federal Credit UnionUnited States View → AR Ambreen Rizvi, Ccts Ambreen Rizvi, Ccts Colleague at Navy Federal Credit UnionMclean, Virginia, United States View → KR Katherine Roper Katherine Roper Colleague at Navy Federal Credit UnionWinchester, Virginia, United States View → DI Dumitru Iulian Zlavog Dumitru Iulian Zlavog Colleague at Navy Federal Credit UnionMainz, Rhineland-Palatinate, Germany View → GL Guy Laver, Mba Guy Laver, Mba Colleague at Navy Federal Credit UnionHenrico, Virginia, United States View →
2 education records

Jay Roberts education

FAQ

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What company does Jay Roberts work for?

Jay Roberts works for Navy Federal Credit Union.

What is Jay Roberts's role at Navy Federal Credit Union?

Jay Roberts is listed as Senior Information Technology Consultant at Navy Federal Credit Union.

Where is Jay Roberts based?

Jay Roberts is based in Prosper, Texas, United States while working with Navy Federal Credit Union.

What companies has Jay Roberts worked for?

Jay Roberts has worked for Navy Federal Credit Union, Pepsico, Matrix, and Best Buy.

Who are Jay Roberts's colleagues at Navy Federal Credit Union?

Jay Roberts's colleagues at Navy Federal Credit Union include Tierra Harrell, Hanser Bourricaudy, Deon Bradshaw, Stephanie Wambeke, and Allison Miller.

How can I contact Jay Roberts?

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What schools did Jay Roberts attend?

Jay Roberts holds Bs, Information Systems from The University Of Texas At Arlington.

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