Jay Roberts
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Jay Roberts Email & Phone Number

Senior Information Technology Consultant at Navy Federal Credit Union
Location: Prosper, Texas, United States 9 work roles 2 schools
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Current company
Navy Federal Credit Union
Role
Senior Information Technology Consultant
Location
Prosper, Texas, United States
Company size
12347 employees

Who is Jay Roberts? Overview

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Jay Roberts is listed as Senior Information Technology Consultant at Navy Federal Credit Union, a company with 12347 employees, based in Prosper, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jay Roberts.

Jay Roberts previously worked as Global IT Change Management Lead at Pepsico and Senior Release/Change Management Analyst at Pepsico. Jay Roberts holds Bs, Information Systems from The University Of Texas At Arlington.

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Email format at Navy Federal Credit Union

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Navy Federal Credit Union

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Profile bio

About Jay Roberts

With over 10 years of experience in IT change management, I am passionate about delivering efficient and effective solutions that meet the needs of the business and the customers. I have a strong background in process improvement, Kaizen facilitation, and business process analysis, and I am certified in ITIL and Kaizen. As the Global IT Change Management Lead at PepsiCo, I work with a diverse and cross-functional team of IT professionals to ensure that all changes are aligned with the strategic goals and best practices of the organization.In my current role, I lead the end-to-end management of all enhancements to the change management process, including requirements gathering, documentation, testing, and validation. I also lead weekly calls with IT tower managers to review high priority change requests, and create or update knowledge articles and runbooks. Additionally, I train and mentor new change managers as part of their onboarding process. I have successfully implemented several process improvement initiatives that have increased the quality and efficiency of the change management process, reduced the risk of incidents and problems, and enhanced the customer satisfaction and trust. Some of the skills that I use daily are process improvement, Kaizen facilitation, business process analysis, communication, collaboration, and problem-solving.

Current workplace

Jay Roberts's current company

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Navy Federal Credit Union
Navy Federal Credit Union
Senior Information Technology Consultant
vienna, virginia, united states
Website
navyfederal.org
Employees
12347
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9 roles · 34 years

Jay Roberts work experience

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Global It Change Management Lead

Pepsico

Plano, Texas

2022 Global CTO Award recipient for leading the redefinition of the CTO teams' work intake and change request approval process which resulted in an over 80% reduction in Incidents caused by change Lead end to end management of all enhanements to the change management process, including requirements gathering, documentation, testing, and validation. Lead.

Mar 2020 - May 2023

Senior Release/Change Management Analyst

Pepsico

Plano, Texas, United States

Lead weekly Global Change Advisery Board calls with tower leads and other impacted parties.Reviewed/Approved hundreds of change requests on a weekly basis.Partnered with Incident, Problem, and Knowledge managers to ensure process was being followed.Partnered with change requesters and implementators to constantly refine/improve our internal processes.

Jan 2012 - May 2020

Coordinator For Infrastructure Projects

Pepsico

Plano, Texas, United States

Reported directly to the PepsiCo Project Portfolio Manager to support ongoing projects with weekly KPI reporting and other metrics as needed.

May 2011 - Oct 2012

Sap Release 9 Project Manager

Pepsico

Plano, Texas, United States

Reported directly to Senior Project Manager for a large, multi-year internal project to migrate HR and Payroll systems to SAP. Responsibilities included weekly, daily reporting for the team regarding KPI trending and stagegate updates.

Feb 2009 - May 2011

Executive Support Lead - Plano

Pepsico

Plano, Texas, United States

Personal IT support lead for all PepsiCo executives and executive assistants officing out of the DFW metroplex as well as any visiting execs from overseas or PepsiCo HQ in Purchase NY.

Feb 2002 - Feb 2009

Information Technology Help Desk Analyst

Pepsico

Plano, Texas, United States

2000 - 2002 ~2 yrs

Information Technology Help Desk Analyst

Matrix

Plano, Texas, United States

Multi-Function support analyst at Frito-Lay support center (later PepsiCo Support Center).Supported route drivers with their handheld application/hardware issues. Supported plants and distribution center network/hardware/application issues.

1996 - 2000 ~4 yrs

Sales Specialist

Best Buy

Duncanville, Texas, United States

Computer sales associate

1992 - 1996 ~4 yrs
Team & coworkers

Colleagues at Navy Federal Credit Union

Other employees you can reach at navyfederal.org. View company contacts for 12347 employees →

SL Shawn Lasater Shawn Lasater Colleague at Navy Federal Credit Union Pensacola, Florida, United States, United States View → MW Melissa Wrighten Melissa Wrighten Colleague at Navy Federal Credit Union Fairfax, Virginia, United States, United States View → ND Nicole Deir Nicole Deir Colleague at Navy Federal Credit Union Pensacola Metropolitan Area, United States View → VK Vamsee Kurra Vamsee Kurra Colleague at Navy Federal Credit Union Riverview, Florida, United States, United States View → VD Vanessa De Buhr Vanessa De Buhr Colleague at Navy Federal Credit Union Fountain, Colorado, United States, United States View → MP Michelle Price Michelle Price Colleague at Navy Federal Credit Union Pensacola, Florida, United States, United States View → JS Jelissa Sheaffers Jelissa Sheaffers Colleague at Navy Federal Credit Union Pensacola, Florida, United States, United States View → TP Toya Parker Toya Parker Colleague at Navy Federal Credit Union Woodbridge, Virginia, United States, United States View → TS Tiffany Severson Tiffany Severson Colleague at Navy Federal Credit Union Pensacola, Florida, United States, United States View → JB Justin Biehl, Frm Justin Biehl, Frm Colleague at Navy Federal Credit Union Pensacola, Florida, United States, United States View →
2 education records

Jay Roberts education

FAQ

Frequently asked questions about Jay Roberts

Quick answers generated from the profile data available on this page.

What company does Jay Roberts work for?

Jay Roberts works for Navy Federal Credit Union.

What is Jay Roberts's role at Navy Federal Credit Union?

Jay Roberts is listed as Senior Information Technology Consultant at Navy Federal Credit Union.

Where is Jay Roberts based?

Jay Roberts is based in Prosper, Texas, United States while working with Navy Federal Credit Union.

What companies has Jay Roberts worked for?

Jay Roberts has worked for Navy Federal Credit Union, Pepsico, Matrix, and Best Buy.

Who are Jay Roberts's colleagues at Navy Federal Credit Union?

Jay Roberts's colleagues at Navy Federal Credit Union include Shawn Lasater, Melissa Wrighten, Nicole Deir, Vamsee Kurra, and Vanessa De Buhr.

How can I contact Jay Roberts?

You can use AeroLeads to view verified contact signals for Jay Roberts at Navy Federal Credit Union, including work email, phone, and LinkedIn data when available.

What schools did Jay Roberts attend?

Jay Roberts holds Bs, Information Systems from The University Of Texas At Arlington.

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