Transformation, risk, operations leader and certified Lean Six Sigma Master Black Belt (CLSSMBB) with broad leadership, logistics, retail, finance, and service industry experience. Key focus and areas of expertise involve using collaborative leadership to help drive standardization through platform, process, program and policy governance to improve compliance and effectiveness throughout the enterprise. Always interested in engaging technology and AI/ Machine learning to simplify and improve business operations and eliminate waste. Intensely focused on balancing voice of the customer, business, and process, to create well rounded, efficient solutions. Passionate about driving ESG through carbon neutralization, establishing governance, and aligning business goals with a positive social experience for both customers and employees. Many organizations get in their own way of preventing true innovation and growth. I have spent most of my career identifying innovative solutions to common business problems, finding ways to achieve success with few resources, and breaking down barriers to progress. True transformation can't occur until organizational leadership is willing to respond and react to their blind spots as opposed to doubling down on failing platforms or choosing not to change because things are 'good enough'. Transparency, hiring the right skills, multi-year roadmap planning, passion for continuous learning, and allowing for a calculated risk of failure all pave the road to achieving something truly great. This is my passion.Specialties: ServiceNow Governance, Risk and Compliance (GRC) and Integrated Risk Management (IRM) deployment, process mining, Program Development, Collaboration & Transforming 'the way we work', Virtualization, Project & people leadership, Master Black Belt, Digital Innovation, Value Chain Alignment, Process Analysis, Root Cause Analysis, Brainstorming, Six Sigma instruction, JIRA, Learning Development, Translating customer needs into business requirements (CTQs).
Listed skills include Six Sigma, Process Improvement, Lean Manufacturing, Dmaic, and 46 others.