- Providing telephone, remote, online and in-person technical support to users regarding ICT issues. - 98% of technical issues resolved in the minimum time- Ensuring technical queries not progressing are escalated according to established procedures- Successfully performing troubleshooting on Windows and Mac operating systems- Maintaining accurate log entries of faults with resolution and contact details

- Inbound, emails and outbound calls - Provide support to customers related to their enquiry - Provide accurate and timely responses for inquiries coming through- Ensure that all Login and Passwords (both Internal & External) are kept confidential- Identify and escalate priority issues- Ensure that all calls and emails are handled professionally based on the quality guidelines

- Proficiently execute the loading and unloading operations for a diverse range of trucks, including B-double, Semi, and HR vehicles.- Skill-fully operate Counterbalance Forklifts, adeptly handling both twin and single tynes to facilitate efficient warehouse operations.- Ensure the safe and accurate loading of freight, meticulously adhering to established safety protocols and industry standards.- Expertly secure freight through precise chaining and strapping techniques, prioritizing the safety of both goods and personnel.- Effectively stage loads, optimizing workflow and contributing to the streamlined transportation of goods within the warehouse environment.

- Brought forth excellent customer service skills and a commitment to customer satisfaction- Worked to ensure neat and attractive sales environment, and assisted in the setup of visual displays- Settled any customer disputes in a professional and pleasant manner- Worked to ensure a positive and hassle-free customer experience