Jay Sabo Email & Phone Number

Orlando, FL, US

San Diego, California, US

DME Service Solutions is a HIPAA-compliant BPO company that partners with innovative healthcare brands to improve efficiency and customer satisfaction. Our experienced team offers customizable outsourcing services that accelerate growth and deliver exceptional outcomes. With 24/7, multi-language operations, we ensure that your customers receive the support.

Detroit, Michigan, US

• My role at General Motors has been pivotal in driving ITIL-based operational excellence and ensuring robust incident and problem management processes.RELEASE MANAGEMENT & ITIL OPERATIONS:
• Collaborated with diverse teams to plan and implement security patches across GM's global plants.
• Verified the operational integrity of new servers, aligning them with ITIL standards.INCIDENT & PROBLEM MANAGEMENT:
• Fine-tuned alert mechanisms for faster incident detection and response.
• Fostered global team relationships for seamless information flow, adhering to ITIL best practices.Leveraging my vast experience and proficiency in IT metrics and ITSM tools, I've continuously set higher standards for.

Farmington Hills, MI, US

• Harnessing deep expertise in incident and problem management, I steered the enhancement and maintenance of key IT systems to achieve operational excellence within the credit union IT domain.INFRASTRUCTURE OVERSIGHT:
• Directed the national WAN/LAN infrastructure and the Central Data Center, emphasizing high performance, availability, and adherence to IT best practices.MONITORING & MAPPING:
• Spearheaded the deployment of NetBrain across 85+ credit union branches and the central hub, strengthening real-time visibility and proactive incident detection.TECHNICAL TROUBLESHOOTING:
• Demonstrated agility in pinpointing and resolving connectivity and performance issues, consistently delivering swift and effective support to diverse users.NETWORK SECURITY:
• Leveraged Cisco ASDM for the meticulous configuration and management of firewall settings, substantially enhancing network defense and reducing exposure to risks.My role encompassed a combination of innovative.

Houston, Texas, US

• Tasked with fortifying General Motors' information systems, I consistently delivered operational excellence and spearheaded IT initiatives from the GM Technical Command Center.SYSTEM OPTIMIZATION:
• Championed the effective use and optimization of tools, notably NetScout’s nGenius Performance Manager.
• Led the global roll-out of Infinistream appliances for superior system monitoring.PROACTIVE MANAGEMENT:
• As an integral member of the Proactive Management Team, excelled in pinpointing recurring IT anomalies via trend analysis.
• Focused on comprehensive problem management and identifying lapses in monitoring tools.ONSTAR MONITORING:
• Played a key role in the GM OnStar Monitoring Program.

West Hartford, US

• At EDS, I was entrusted with leading critical IT projects to drive operational excellence and maintain top-tier IT infrastructure for General Motors Information Systems.GM HQ RELOCATION:
• Pioneered the GM Global World Headquarters Relocation Project.
• Handled Cisco device configurations and skillfully navigated system performance challenges, ensuring seamless operations throughout the transition.IT SYSTEM MIGRATION:
• Demonstrated IT prowess during the migration of GM Treasurer’s Office systems to multiple sites.
• Emphasized emergency failover mechanisms and robust disaster recovery plans.DOW CHEMICAL INITIATIVE:
• Key member of the Dow Chemical Corrective Action Team.

Technical Degree, Information Technology

Computer And Information Sciences And Support Services