Client Relationship Management:Establish and maintain relationships with clients to understand their recruitment needs and requirements.Act as a primary point of contact for clients, addressing any inquiries, concerns, or issues they may have.Needs Assessment:Conduct thorough needs assessments with clients to identify their specific hiring needs, job descriptions, and qualifications required for each position.Recruitment Strategy Development:Devise recruitment strategies and plans in collaboration with clients to attract suitable candidates for their open positions.Offer recommendations and insights on industry best practices and recruitment trends.Candidate Sourcing and Screening:Source potential candidates through various channels, including job boards, networking, referrals, and online platforms.Screen and evaluate candidates based on their skills, experience, and cultural fit for the client's organization.Client Presentations and Negotiations:Present shortlisted candidates to clients, highlighting their qualifications and suitability for the positions.Negotiate terms of employment, including salary, benefits, and contract terms, on behalf of the client and candidate.Account Growth and Expansion:Identify opportunities to expand services within existing accounts by understanding the client's evolving needs and suggesting additional recruitment solutions.Develop strategies to retain clients and ensure long-term partnerships.Collaboration and Coordination:Collaborate with internal recruitment teams to ensure a smooth recruitment process, from sourcing to onboarding.Coordinate with other departments, such as operations and finance, to ensure effective service delivery.In a Nutshell plays a pivotal role in managing client relationships, understanding recruitment needs, developing strategies, sourcing and screening candidates, facilitating negotiations, and ensuring overall client satisfaction and account growth.

Deliver a white-glove experience for every lead and customer

Increase revenueCut down on obnoxiously long lines as weather turns colderGrow transactions per hourDrive online transactions to enable outstanding delivery experiencesBuild long term relationships with customers

responsible for creating B2B clients in Australia issuing their annual and six monthly fire safety standards and ensuring that the staff are motivated. monitored and measured in line with the company target and performance standards.responsible for making sure that any gaps in performance or quality are quickly identified and addressed. producing accurate reports on team performance for operation managers and clientsDUTIESResponsible for Establishing Relationship with our clients Preparing daily workloads for staff and coordinating the daily allocation of workMotivating the team to achieve high standards and KPI TargetsHandling new client inquiriesDealing with and resolving problems and issues which ariseWorking with the sales team to drive sales forwardMonitoring and reporting on standards and performance targetsarranging and chairing weekly team meetings, focusing on targets and achievementsimplementing new initiatives

• Handled Insurance based account(HCSC and Wellpoint) • Received inbound calls and outbound from United States with inquiries, questions and help with insurance processing• Data gathering and verification for insurance application process• Ensured accuracy and consumer satisfaction through close attention to detail• Delivered quality product information and assistance to each client• Indentified process improvement opportunities and recommend solutionsTemporary Team Lead August 2014 - February 2015• Supervised performance and development of agents• Provided coaching and feedback during the monthly personal development plan session with the agents including action plans and follow-up time for strengths and areas of opportunities• Ensured overall team performance according to required metrics • Provided weekly performance review to clients including action plans for our areas of opportunities • Implemented action plans to achieve desired client outcome on our metrics • Provided needed floor support to agents including real time assistance • Conducted quality evaluation to ensure quality expectations are met • Implemented of company rules and regulations • Maintained daily productivity/accuracy trackers to keep agents informed on their actual performance • Communicated with clients real time through email and phone for daily updates on procedures and tasks for the day

Accurately assisting applicants applying for credit card in First National Bank of Omaha