Jay Shell Email & Phone Number

Birmingham, Mi, Us

Jackson, Michigan, Us

Global leadership dedicated to optimizing and delivering compliant, secure and efficient IT services to meet organizational needs and user expectations.

Novi, Michigan, Us

Global leadership of corporate IT Service Delivery and Governance. Administer Global IT Service Desk infrastructure, associated ITSM tools, and outsourced Level 1 Service Desk. Responsible for global IT Compliance / Audit activities and administer annual preparatory, testing, and Internal/External IT Audit activities of all systems in scope. Lead IT Change Management and IT PMO disciplines to ensure the compliant delivery of new technology and updates to existing infrastructure / applications. Measure global IT Service Delivery KPIs and report out for service delivery target / goal setting towards the measurable improvement of IT Service Delivery to the Business.-Developed Global IT Audit program resulting in removal of Significant Deficiencies and a more productive, sustainable, compliant IT Audit outcome.-Developed a global IT Service Desk platform providing a single repository for all IT incidents, requests and Change Management activities; created a common IT Service Delivery approach fostering the development of task automation and the ability to real-time manage global customer satisfaction.-Designed a global ISP (WAN) strategy to facilitate the company 'cloud-first' CATO SD-WAN solution.-Developed an integral IT outsourcing partnership to support Level 1 IT Service Desk call center, IT integration PMO activities, Managed Support data center monitoring, and IT staff augmentation.-Developed global IT Change Management program facilitating greater awareness, improved IT change solution collaboration, and greater organizational maturity around IT change activities.-Consistently identified and implemented annual cost savings which exceeded my annual salary.

Dearborn, Michigan, Us

Program Management leadership for data center migration. Architect of program process to support successful collaboration of global infrastructure and applications teams; governance, and C-level executive reporting.

St. Louis, Mo, Us

Senior IT leader for a team of 100+ technology professionals executing $15M-$20M annual capital technology investment throughout the U.S. supporting architecture, design, engineering, operations, and technical support of 300,000 ports for all telecommunications / WAN infrastructures for Ascension and subsidiaries.-Constructed and transformed the strategic partner stewardship framework yielding greater accountability / value for services paid to align vendor partners for greater accountability.-Fostered expense reduction culture saving >$20M annual operating costs during tenure by challenging team to save annually through a savings registry including cost reduction initiatives as part of a performance plan by each team member.-Achieved highest ServiceNow team SLA performance across all IT disciplines for MTTR of assigned tickets in order to meet service delivery expectations of the customer.-Rationalized WAN circuit inventory based on development of advanced carrier provisioning strategy supporting the deployment of hundreds of circuits monthly.-Developed Cost Per Port metric comparing costs across the organization for independent hospital systems to drive standardization and equitable cost targets yielding dramatic expense reductions.-Led technology transformation through design/deploy/support of cloud infrastructures providing Contact Center suite, e-fax, IP telephony, and secure messaging / clinical mobility resulting in improved efficiencies, reduced costs and increased customer satisfaction.

Dallas, Tx, Us

Program Manager responsible for highly visible IT infrastructure integration efforts in support of three banking organizations Comerica acquired in the state of Texas.-Executed pivotal conversion of 60 Texas-based banking locations and data center networks to the Comerica networks to allow major application system migrations for successful interface in order to abandon legacy systems for greater efficiencies.-Managed Data Center operations efforts to relocate, maintain for legal hold, or sunset server-based infrastructures.-Managed network integration for acquisition of Sterling Bank and subsidiaries.-Architected AT&T controlled introduction MPLS network integration program.-Led Data Center migration / consolidation plan for new Houston, TX regional data center.

Senior IT leader and CIO candidate responsible for team of 30+ IT professionals supporting strategy, design, engineering, operations support, compliance (Sarbanes-Oxley/GCC quarterly audits) for all IT infrastructures including network, telecommunications / Contact Center, Data Center, server, desktop, security, and help desk. -Reduced annual operating costs by $2.5M through overall IT infrastructure transformation including buildout of remote hosted data center, server virtualization resulting in 50% server reduction and improved efficiencies in server to system administrator ratio, migration of desktop users from thick to thin clients, deployment of storage replication infrastructure to improve recoverability, and deployment of Cloud dialer and VoIP infrastructures. -Architected global MPLS WAN supporting opportunity to offshore key contact center operations; conducted due diligence for selection of contact center partner; successfully extended applications / infrastructure to India partner site.

Hicksville, Ny , Us

Senior leader for highly visible mortgage lending unit IT infrastructure. Project lead for construction of state of Georgia data center and retail banking expansion. Project lead for construction of state of Washington data center for mortgage wholesale lending expansion.-Achieved $1M annual cost reduction and faster connection of new national mortgage lending office franchises through design and deployment of IP network infrastructure.

Senior IT leader and founding member. Responsible for building the telecommunications practice; led a team of 40+ IT professionals responsible for strategy, design, engineering, operations support and business engagement of telecommunications nationally. -Led the design, deployment and support of the largest Nortel PBX networked infrastructure in North America.-Managed 54% productivity improvement in ports supported per technician.-Yielded cost reduction opportunities totaling $4M annually by creating a cost analysis model measuring telecommunications carrier expense per hospital bed. Identified benchmark and inefficiency ratios per customer.

Call Center Systems Engineer and support for national mortgage servicing operations and corporate technology manager for IVR application design and support. Designed and implemented largest AT&T cloud based IVR application in North America; supporting 3 million calls annually

Operated as youngest bank officer in company history; provided hands-on leadership and strategic planning / design of voice / data telecommunications, network operations, automated teller (ATM) operations, and mainframe ATM application owner

Ba, Marketing

Ma, International Telecommunications

Education record