BAJAJ ALLIANZ LIFE INSURANCE CO LTD - PUNE *Central Operations HO - April 2011 – October 2013Monitoring Operational activities of 21 states of BALIC & Managing Central Operations Areas includes NB processing of all business channels, Addressing Customer complaints received by Head of operations, Close Monitoring of weak States and weak performers in Operations n renewals. Monitoring of Quarterly Audits held by ZOM’s, SOM’s & Ops In charges. *Deputy Hub In-charge West - April 2010 – July 2011(Team of 150 (DE, BBU, CRM, Inward, Scanning, Disp Hub & Disp Print house) includes CSR, CSE, ABS, AM, Dy Manager)In Charge of Web sales NB Processing (Additional responsibility) Managing West India central processing unit. Areas includes Maharashtra, Vidharbha, Gujarat, Madhya Pradesh & Goa *Manager Operations -Deputy Hub In Charge South - December 2009 to March 2010 (Team of 70 (DE, BBU, CRM, Inward, Scanning, Disp Hub & Disp Print house) includes CSR, CSE, ABS, AM, Dy Manager)*State Operation Manager of Gujarat - 2007 to 2009 (Team of 155 members with 64 branches (CSR, CSE, RE, ABS, AM, Dy Mgr, Sales Admin, Accountants, Cluster retention Managers) *Operations February 2004 to 2007- Deputy Manager Ops, Asst Manager Ops, ABS ops, CSE ops & CSR