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@mobeforlife.com
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2 phones found area 800 and 972
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Jay Silva is listed as WFM & QM Leader | Driving Business Growth through Workforce Optimization | Elevating workforce productivity through data-driven Insights | SuperHost @ Airbnb at MOBĒ, based in Greater Cleveland, United States, United States. AeroLeads shows a work email signal at mobeforlife.com, phone signal with area code 800, 972, and a matched LinkedIn profile for Jay Silva.
Jay Silva previously worked as Sr. Manager Workforce Optimization at Mobē and Senior Project Director at Cogent Analytics. Jay Silva holds Business Management, International Business from Kent State University.
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AeroLeads found 1 current-domain work email signal for Jay Silva. Compare company email patterns before reaching out.
I am a driven, customer-focused, and multilingual Workforce Management Professional with a 15+ year track record of achievement in defining comprehensive strategies to streamline workflow processes, drive growth, and ensure a quality of standards. Throughout my diverse global career, I have fine-tuned the ability to implement innovative process improvement plans that optimize staffing needs and productivity ultimately contributing to a client's business growth. Additionally, I am adept at managing and training robust teams, both in-person and remotely, to consistently accomplish performance goals improving efficiency and streamlining a positive work environment. I am passionate about my work in operations and ensuring that a client's requirements are met swiftly and with the highest quality. I am an expert at cultivating long-lasting partnerships with all levels of clients and stakeholders and providing successful solutions to improve their day-to-day operations and achieve the bottom line. If you would like to connect or know more about my story, please send me an InMail message or email me at jayaugustosilva@gmail.com.
Listed skills include Process Improvement, Management, Training, Leadership, and 46 others.
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Accountable for optimizing all workforce management systems and quality assurance processes. As the leader of four fully remote WFM and Quality analysts, I am dedicated to supporting front-line team members and their leadership. Reporting to the Senior Vice President, my role includes designing, sharing, and implementing the organization's front-line.
Greensboro, North Carolina, United States
Provided strategic, unbiased, and objective advisory services to assist two major clients in improving productivity and overall work performance.Oversaw and directed all operations; collaborated with business owners to identify and assess their direct needs and devise innovative project plans to assist them in achieving their set business goals and.
Dallas, Texas, United States
Design and install continuous improvement management systems to assist management at all levels to excel in their positions. Incorporate aspects of Lean, Six-sigma, change management, and other sources. Serve on a team to coordinate with Executive Management through front line Supervisors to analyze business needs, strengths, and weaknesses followed by.
Twinsburg, OH
Brought in to spearhead an in-house Workforce Management Analysts team to monitor and ensure appropriate staffing for a 500+ seat inbound health care customer support desk across three international call centers Supported the day-to-day activities of the call center operation and provide executive level management assistance for resolving problems..
Cleveland/Akron, Ohio Area
Designed an online tool to provide Portuguese speakers with free resources to improve their English language proficiencyCreated custom online lessons plans to track student engagement and evaluationFacilitated a virtual learning classroom using WebEx; integrated an online quiz tool to ensure learning progress across platforms could be easily recorded and.
Cleveland/Akron, Ohio Area
Supervised a 25-member team within a large (1,000) global call center environment in providing high-touch customer technical assistanceDirected a Six Sigma project to improve call coverage and reduce abandon calls for the Philippines based contact center; developed a tailored call flow chart outlining effective methods to identify and resolve caller issues.
Provided customer service to members in my native tongue of Portuguese, Spanish and English to members; booked travel and tour packages domestically and internationallyDeveloped new tour packages tailored to members' profiles and purchase power, through habit purchase analysis and development of aggressive web and email campaign
Las Vegas, Nevada Area
Managed and developed a team of multilingual travel agents to meet airfare and hotel sales goals Developed Marketing campaigns to increase customer base; negotiated commission contracts with high profile airlines to reduce costs and increase profit margin Developed new line of services, (visa services) adding value to customers and source of.
Activities and Societies: National Society of Black Engineers - President 2005-2006
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Jay Silva works for MOBĒ.
Jay Silva is listed as WFM & QM Leader | Driving Business Growth through Workforce Optimization | Elevating workforce productivity through data-driven Insights | SuperHost @ Airbnb at MOBĒ.
AeroLeads has found 1 work email signal at @mobeforlife.com for Jay Silva at MOBĒ.
AeroLeads has found 2 phone signal(s) with area code 800, 972 for Jay Silva at MOBĒ.
Jay Silva is based in Greater Cleveland, United States, United States while working with MOBĒ.
Jay Silva has worked for Mobē, Cogent Analytics, Db&A - Dewolff, Boberg & Associates, Inc, Envisionrx, and Flexinglesonline.Com.
You can use AeroLeads to view verified contact signals for Jay Silva at MOBĒ, including work email, phone, and LinkedIn data when available.
Jay Silva holds Business Management, International Business from Kent State University.
Jay Silva is listed with skills including Process Improvement, Management, Training, Leadership, Change Management, Operations Management, Business Process Improvement, and Six Sigma.
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