• Performed maintenance of personal computers and peripheral equipment, identifying problemsand providing appropriate solutions • Installed operating systems and applications and conducted technical training demonstrations • Performed telephone and on-site troubleshooting for clients as field technician • Actively involved in all business operations; managed day-to-day activities of up to seven service/support employees • Accustomed to working with executive and senior level… Show more • Performed maintenance of personal computers and peripheral equipment, identifying problemsand providing appropriate solutions • Installed operating systems and applications and conducted technical training demonstrations • Performed telephone and on-site troubleshooting for clients as field technician • Actively involved in all business operations; managed day-to-day activities of up to seven service/support employees • Accustomed to working with executive and senior level management • Demonstrated hardware and software solutions at company tradeshows and seminars • Delivered oral presentations to Existing Clients and Target Customers. • Coordinated implementation of new hardware and software • Developed and implemented a Ticketing Service Program for Company • Designed, coded, and tested scripts • Designed and maintained a database of all computer hardware and software • Developed and maintained the company's Web site • Analyzed and improved operations, which increased productivity • Developed programming software, Coupon Service Program, Online Daily Report Program, using ASP.net, Microsoft SQL Server. Show less