Jayson Cermak Email & Phone Number

Montreal, Quebec, Canada

Vancouver, British Columbia, Canada

Richmond British Columbia

Tasks such as network address assignment, assignment of routing protocols and routing table configuration as well as configuration of authentication and authorization – directory services, maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers and such, maintenance of certain network servers: file servers, VPN gateways, Firewalls, intrusion detection systems. VOIP Administrator and phone systems administrator.

VOIP and unified telecommunications, Network Administration, End user support, Project management, servers storage and collaboration services (telepresence and video conferencing).

I was responsible for managing the technical client environment, providing technical expertise for Windows, Apple and Android environments, VoIP phones and printer/MFP including but not limited to, configuration, maintenance, testing, installation, application integration and troubleshooting. Also Microsoft SCCM deployments and management.

Pacific Reach (Coquitlam)

Provided strategic leadership and coordinated the day to day technical repairs and diagnostics of computers. Resolved user questions and issues in a fast-paced, high-pressure environment. Implemented new technologies while reducing IT costs throughout the company. Worked directly with sales teams on system staging. Performed hardware, software and network upgrades and repairs for all PC's and Servers. • Spearheaded initiative in setting up system imaging processes and staging.• Successfully troubleshot and resolved end-user complications through research and effective follow up practices.• Provided exceptional service resulting in referral-driven business expansion.• Trained new technical staff and managed technical staff.