Jayson D. Macamay Email & Phone Number

Central Luzon, Philippines

Philippines

* Communicate with the CEO/Business Owners/Founders/Accounts Payable/Personal Account Holders through regular inbound and outbound calls including emails* Provide additional business solutions to support clients’ business needs* Responsible for the collection of outstanding accounts receivable from the existing client database * Resolve customer billing problems and reduce accounts receivable delinquency * Make outbound collection calls in a professional manner while keeping and improving customer relations* Resolve client-billing problems and rescue accounts receivable delinquency, applying excellent customer service in a timely manner* Collect client payments in accordance with payment due dates* Identify issues attributing to account delinquency and discuss them with management * Review and monitor assigned accounts and all applicable collection reports * Provide timely follow-up on payment arrangements * Update client data record using company’s proprietary CRM (similar to Zendesk, HubSpot and Salesforce)* Other ad hoc duties

Philippines

* Demonstrate outstanding and approachable leadership to a group of approximately 15 - 20 team members as their designated leader* Manage the day-to-day activities of the team members* Set team and individual performance goals and use performance metrics and reports to drive performance and business results* Conduct team meetings, trainings, and refresher courses to team members to ensure they are all streamlined, updated, and calibrated on issues and discuss client updates which may affect the way service is provided* Empower team members with skills to improve their confidence, product knowledge,and communication skills* Motivate and inspire team members to achieve their career targets by recognizing performance and efforts, frequent and meaningful development conversations, consistent coaching and feedback sessions to drive continuous improvement, including their monthly and quarterly review process* Drive KPI Team Performance by efficient leadership and consistent Process Improvement Initiative* Recognize KPIs and create individual development and action plans that are owned and driven by the team member* Assist with other leadership tasks to support business needs (i.e., attendance management, floor management, chat support, and etc.) and act as Point of Contact and officer in charge in the absence of the Operations Manager* Collaborate with leaders across teams to share best practices and drive overall team performance as well as individual team goals* Ensure that compliance and procedural adherence thresholds are met through a strong control process, effective and timely communication with teams as well as leadership to help drive clear communications and align the right focus* Provide team's daily performance report to the Operations Manager* Other ad hoc duties

Philippines

* Demonstrate outstanding and approachable leadership to a group of approximately 15 - 20 team members as their designated leader* Ensure collection efficiency goals through strong operational governance, innovation, and best practices* Conduct team meetings, huddles, and refresher courses to make sure everyone is updated and calibrated for compliance on all policies and procedures* Support team members with call monitorings and coachings, feedback sessions, and action plans, that will maximize their learning and development through scheduled and in-the-moment interactions to ensure the team members are performing at their highest levels* Identify improvement opportunities, develop, and drive appropriate actions plans* Evaluate team’s performance and consistently provide knowledgeable and consultative coaching, mentoring, and feedback that is based on my own experiences and expert knowledge of the industry; to drive continuous improvement* Provide regular production floor support and take escalated calls as needed* Lead team members through inclusive leadership, and by rewarding and recognizing performance and effort* Lead team in devising and executing strategic collection efforts and all possible payment arrangments for our clients to prevent their accounts from being charged off* Other ad hoc duties

Philippines

* Demonstrate outstanding and approachable leadership to a group of approximately 15 - 20 team members as their designated leader* Coach and develop high performing team members to realize their potential in terms of personal and professional growth, quality and throughput of work, and project accountability and leadership* Lead team in devising and executing strategic communication plans for operations* Responsible for the development of 15 - 20 senior agents thru coaching (call listening and feedback sessions)* Drive KPI Team Performance by efficient leadership and consistent Process Improvement Initiative* Encourage team members to achieve their goals at an individual and team level* Evaluate team member’s performance and provide consistent coaching and feedback to drive continuous improvement* Conduct team meetings, to lead team members through change or to ensure they are informed of any issues which may affect the way they service our clients'* Other ad hoc duties

Philippines

* Demonstrate outstanding and approachable leadership to a group of approximately 15 - 20 team members as their designated leader*Coach and develop high performing team members to realize their potential in terms of personal and professional growth, quality and throughput of work, and project accountability & leadership* Lead team in devising and executing strategic communication plans for operations* Provide coaching and feedback based on performance indicators and metrics set for the business* Driving KPI Team Performance by efficient leadership and consistent Process Improvement Initiative* Encourage team members to achieve their goals at an individual and team level* Identify AOP (Areas of opportunities), develop, and drive appropriate actions plans* Share and communicate process and procedural updates in a timely manner* Evaluate team member’s performance and provide consistent coaching and feedback to drive continuous improvement* Conduct team meetings, to lead team members through change or to ensure they are informed of any issues which may affect the way they service our clients* Other ad hoc duties

Philippines

*Take inbound and outbound calls for customers/clients who intend to pay to bring their account current* Update client data record using company’s proprietary CRM* Assist customers/clients with past due accounts and need promise to pay or payment arrangements to reinstate their services* Responsible for building relationships with our customers/clients with overdue accounts, assisting them with their situation and solving their problems to reach a positive conclusion for both the company and our valued clients* Deliver extraordinary customer experience by responding to questions concerning customer accounts in a fast paced, structured customer care environment* Provide personalized customer service of the highest level* Other ad hoc duties

Associate'S Degree, Computer Technology/Computer Systems Technology

Bachelor Of Science - Bs, Industrial Engineering

High School Diploma