Jayson David Email & Phone Number

• Carry out maintenance and field modifications on Ricoh equipment• Identify any customer requirements and liaise with other departments to assist with customer problems• Actively assist in the selling of Ricoh’s products• Be responsible for stock control with a view to minimizing costs, especially around spare parts• Ensure correct administration, accounting, and the timely completion of all necessary paperwork as required• Initiate/propose improvements within the team•… Show more • Carry out maintenance and field modifications on Ricoh equipment• Identify any customer requirements and liaise with other departments to assist with customer problems• Actively assist in the selling of Ricoh’s products• Be responsible for stock control with a view to minimizing costs, especially around spare parts• Ensure correct administration, accounting, and the timely completion of all necessary paperwork as required• Initiate/propose improvements within the team• Document solutions and network issues on Ricoh Knowledge Base• Carry out Installation of Ricoh Devices onto Clients Networks. Including downloading and installation of appropriate software, applications, and drivers• Training clients in the use of Ricoh Equipment including software and print drivers• Set up of Scan to email and Scan to folder on clients' networks. Understanding of email servers and folder permissions required• Set up of @remote on client’s network. Understanding of firewalls required (electronic meter reading collection)• Diagnose network issues that have an impact on printing, scanning, and automated meter reading collections• To be adaptable to changing situations or circumstances especially those you are not familiar with and to develop practical solutions to unfamiliar or difficult situations• To be responsible for correct administration, accounting, and the timely completion of all necessary paperwork as required by the company• Be responsible for maintaining/improvement of internal and external customer relations Show less

Auckland, New Zealand

• Maintaining a high standard of workmanship ad customer service as an effective member of the service team.• Carry out preventive maintenance (PM) and field modifications on Ricoh equipment as directed and scheduled by the manager. This includes but not limited to, replacement of PM parts.• Setting up @Remote connectivity.• Review and update toner re-ordering threshold levels on devices, provide assistance to the field service as… Show more • Maintaining a high standard of workmanship ad customer service as an effective member of the service team.• Carry out preventive maintenance (PM) and field modifications on Ricoh equipment as directed and scheduled by the manager. This includes but not limited to, replacement of PM parts.• Setting up @Remote connectivity.• Review and update toner re-ordering threshold levels on devices, provide assistance to the field service as required.• Meeting Environmental Health & Safety and other regulatory requirements.• Utilizing the escalation process to resolve customer service delivery issues. Show less

Auckland, New Zealand

• Coordinating to Workshop Supervisor to enhance workflow at the workshop.• Team coordinating to other Workshop Engineer to improve much better our machines.• Provide pre-sales technical support and preparing new machines for installation.• Refurbishing of Ricoh office equipment and related equipment.• Updating of Firmware and Java on multi-functional devices.• Software installation for data input devices.• Present multi-functional devices per customer… Show more • Coordinating to Workshop Supervisor to enhance workflow at the workshop.• Team coordinating to other Workshop Engineer to improve much better our machines.• Provide pre-sales technical support and preparing new machines for installation.• Refurbishing of Ricoh office equipment and related equipment.• Updating of Firmware and Java on multi-functional devices.• Software installation for data input devices.• Present multi-functional devices per customer settings.• Participate in achieving quality and quantity goals as set by the company.• Control stocks levels and reduce company expenditure by correct distribution of stocks and spare parts, following Ricoh recycling procedures.• Timely completion of all documentations.• Consistently strive to develop and maintain positive working relationships with all customers and internal departments. Show less

Auckland, New Zealand

Data management using Filemaker Pro, providing technical support for end-users and maintaining computer system.

Riyadh, Saudi Arabia

Maintaining various computers and other equipment to the organization to prevent the any delays of all the communications and transaction in the work place.• Provide technical support role for clients (remote/on-site)• Provide training to the clients in the use of system and applications• Installing and maintaining desktop environments for clients computers• Repairing hardware & software products for clients • Perform on-site technical support all over the kingdom for… Show more Maintaining various computers and other equipment to the organization to prevent the any delays of all the communications and transaction in the work place.• Provide technical support role for clients (remote/on-site)• Provide training to the clients in the use of system and applications• Installing and maintaining desktop environments for clients computers• Repairing hardware & software products for clients • Perform on-site technical support all over the kingdom for repairing and installation of computer, printer and other related computer equipment. • Coordinating with engineers for hardware and software installation, upgrading and testing of computer server and workstation for every company’s client. • Assigned as senior in-house technical support & computer technician in computer workshop services, this is dealing with the customer’s needs; troubleshooting, assembly and installation either hardware or software problem of personal computers and peripherals.• Provide technical solution in hardware or software installation and troubleshooting in all personal computer and laptop branded such as follows: HP, Toshiba, Fujitsu, IBM, Dell, Acer, Everex, Micron, Leo and other related computer equipment. • Provide technical solution in troubleshooting thru repairing branded printers such as; HP products like LaserJet, Desk Jet, Office Jet, Hp Color LaserJet and Multi-functions printers, big and heavy-duty HP Printers, I handled also Brother, OKI and Epson printers. I also provide installation of printer thru direct connection or by thru network connection as well.• Installing and thru troubleshooting of software computers such as; Microsoft Windows environment like: Windows NT/2000/XP, Windows Vista, Win 7, and Microsoft Office suites. Anti-Virus software’s installation and thru troubleshooting. • Provide subcontract services in the Ministry of Justice Riyadh, K.S.A for 3 months. Works include maintenance and installation of computers and printers Show less

1. Perform installation, upgrade and configuration of various PC’s hardware and software in accordance with the user’s requirements. 2. Perform troubleshooting thru repair of defective PC hardware, printers and other computer peripherals.3. Conducts information assessments and evaluations among PC users to identify and provide permanent solution as to the effective performance of their PC hardware. 4. Responds, evaluates and prioritize incoming phone and email requests for… Show more 1. Perform installation, upgrade and configuration of various PC’s hardware and software in accordance with the user’s requirements. 2. Perform troubleshooting thru repair of defective PC hardware, printers and other computer peripherals.3. Conducts information assessments and evaluations among PC users to identify and provide permanent solution as to the effective performance of their PC hardware. 4. Responds, evaluates and prioritize incoming phone and email requests for technical assistance from end users who are experiencing problems with hardware, software, and network problems. 5. Management of computer repairs center, end user support and maintenance troubleshooting Domain issue thru joining workstation and printer thru networking of TCP/IP configuration and hospital software mainframe and assisting user’s problem using Remote Desktop Connection. Show less

Diploma In Computing Level 7

Bachelor Of Technology - Btech, Information Technology

Education record