Jayson Dy Email and Phone Number

-Provides 24/7 support to company End-users (onsite and WFM)-Communicate technical concepts clearly to non-technical users.-Resolve and troubleshoot IT tickets and access related to applications, systems and infrastructure – Microsoft 0365, Amazon, Avaya, Cisco VPN etc. -Provides remote assistance to complex issues via Adobe connect and LogMeIn-Respond to End-user queiries through ticketing system (ITSMC), telephone calls and email.-Escalate complex technical issues to the corresponding team and track their progress until resolution.-Alteration of IT profiles and access of End-users via Active Directory-Creation of On-Premise email to End-users via PowerShell-Document technical support interactions, troubleshooting steps, and resolutions.-Collaborate with the team to identify user experience improvements and suggest enhancements

-Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.-Prepares and installs solutions by determining and designing system specifications, standards, and programming.-Provides information by collecting, analyzing, and summarizing development and service issues-Accomplishes engineering and organization mission by completing related results as needed.Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

-Provide advanced technical problem solving to End users, Resellers, Service Partners and the (Outsourced) Helpdesk.-Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.-Prepares and installs solutions by determining and designing system specifications, standards, and programming.-Provides information by collecting, analyzing, and summarizing development and service issues.

-Provide advanced technical problem solving to End users, Resellers, Service Partners and the (Outsourced) Helpdesk.-Escalate issues to 1st level Technical Support team, as required.-Create training course content for maintenance and repair on current and new products for third party service providers. -Deliver training courses on maintenance and repair on current and future products to third-party service providers.-Undertake investigations with Service Partners and Dealers to ensure quality standards are maintained and improved.-Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off, Supply source materials, reference items, and supplemental resources Strong technical hardware & -software knowledge in printing technologies.-Knowledge of major OS (Operating System) & RIP (Rasterize Image Processor) software plus applications for image & color management.