Jayson Francis Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

• Marking solutions provide a solution to Industrial Inkjet, labeling, Laser printer, new packaging line for the various industries such as, pharmaceutical, manufacturing, piping, cabling, board manufactures etc.• Manager the technical department• Repairs and service of Industrial (CIJ) continuous inkjet printers, laser printers, thermal printers, labellers and hot stamping printers• Client relations and retentions• Coordinated and implement company quality policies, updated all technical information and ensured accuracy and compliance.• Communicated with sales department, finance department and senior management on daily departmental operations• Liaise with technical suppliers overseas with technical issues on equipment• Make weekly customer service calls to existing customers• ISoftware installation, anti-virus, technical software, drivers, hardware, software and peripheral updates • TCP/IP networking, WAN, LAN, troubleshoot existing users, Setting up mobile devices for wireless connections and mail from exchange• Training and Development of new field service engineers around the branches i.e. Durban, Cape town and Johannesburg• Develop training manuals for Technical and operator training• Provide technical and operator training to clients staff, in Durban, Cape town, Johannesburg, Botswana and Swaziland • Close and grow sales through professional communication with existing and potential clients • Making technical presentations, Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up • Preparing responses to RFP (request for proposals) and RFI (request for information) Attending and participating in trade shows, conferences and other marketing events • Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies

Johannesburg Area, South Africa

• Repairs and service of Industrial (CIJ) continuous inkjet printers, laser printers, and thermal printers• Software upgrades, upgrade of existing site equipment.• 24 hour standby roster• Networking of printers• Onsite service and delivery• Carry out installations, commissioning and train operators in the effective use of the equipment• Responsible to ensure that all completed tasks are completed to applicable quality standards• Carry out pre- planned maintenance and service of the Domino products• Service to Clients out-side of South Africa, Botswana, Swaziland and Lesotho• Close and grow sales through professional communication with existing and potential clients • Making technical presentations, Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up • Preparing responses to RFP (request for proposals) and RFI (request for information) Attending and participating in trade shows, conferences and other marketing events • Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies

Johannesburg Area, South Africa

1. Managed the technical department of N.Bellstedt South Africa. 2. Attended to major repairs on the Happy and Brother machinery (embroidery and sewing machines) in Durban, Johannesburg and Cape Town.3. Attended to installation and training of new embroidery machinery.4. Installed and trained customers on Compucon Digitizing software.5. Networking of single head embroidery machines. Setup of Happy link software to send patterns via USB and Serial ports.6. Software upgrades to machinery.