*L1 Server Administration (VM, Physical, Cloud) (Windows, Linux)*Perform triage and analyze tickets. *Perform remote troubleshooting and to push cases to resolution based on technical knowledge, SOPs and expertise within agreed upon SLAs. And escalate incidents as needed to push it to resolution*Escalates issues to higher tier of support. Collaborate with Engineers to determine the effective course of action. *Respond to phone calls, chats or self-service customer touchpoints and assist clients for any issues that occurred (system, network, vpn, application etc.).*Reports directly to operations/shift Team lead.

*Monitored clients network, servers, applications and facilities health and performance to ensure proper functioning of business.*Created tickets*Created reports for clients such as device's availability, outages, top utilization, and top metrics.*Granted access to Servers and Databases.*Performed defined tasks per documented instructions/processes.*Makes appropriate changes to the documentation, as needed.*Monitored and manipulated daily system jobs.*Responded to incoming telephone calls, email, and voice mail inquiries

*Organized accounting documents such as official receipt, journals, voucher/checks etc.*Accounted and matched of BIR forms.*Created and released BIR Form 2307.

*Provided technical supports to bowling lanes.*Troubleshooted bowling lanes and machines.*Ensured cleanliness and safety of bowling center.*Provided customer service in friendly and professional manner.*Generated daily sales report.

*Created support ticket/Service Logs and deliver support services.*Configured and installed applications for laptop/desktop deployment.*Handled employee concern regarding malwares, software and hardware.*Troubleshoot computer hardware and software.