Jayson Goe Email & Phone Number

Canada

Waterloo, Ontario, Canada

The Lead Technical Account Manager (TAM) will spearhead ThinkLP’s commitment to delivering unparalleled technical support and solutions consulting to our existing customer base. This position is pivotal in ensuring client satisfaction, driving technical excellence, driving customer retention and expansion, and fostering collaborative relationships between customers and internal ThinkLP teams.

Waterloo, Ontario, Canada

Reporting to the Director of Customer Experience, the Senior Technical Account Manager will be crucial in building and maintaining strong relationships with our customer base. This role involves the close collaboration with internal teams to ensure customer satisfaction and revenue growth.

Waterloo, Ontario, Canada

As a Technical Account Manager (TAM) at ThinkLP, I spearhead our commitment to delivering unparalleled technical support and solutions consulting to our diverse customer base. My role is pivotal in ensuring client satisfaction, driving technical excellence, customer retention and expansion, and fostering collaborative relationships between our customers and internal ThinkLP teams.Build and maintain strong relationships with customers.Serve as the primary point of contact for technical inquiries, workflow inquiries, and technical support across the customer base.Provide mentorship as required to the Analytics and other Technical Account team members.Offer advanced technical assistance and issue resolution.Collaborate with customers to understand their technical and business needs and challenges.Propose and assist in the implementation of innovative solutions that meet customer objectives.Provide input into the development and execution of strategic plans for technical support and solutions consulting, specifically for existing customers.Align services with customers' goals and industry best practices.Collaborate with Sales, Product, Implementation, Professional Services, Account Management, and Engineering teams to ensure seamless service delivery.Communicate customer feedback and requirements to internal stakeholders.

Waterloo, Ontario, Canada

Work with Administrators, Program Managers, Account Executives, and Developers, to diagnose reported issues related to the operations of ThinkLP Solutions.Implement solutions within client environments to keep ThinkLP solutions performing optimally.Work closely with Customer Success Managers to help deploy, configure and customize new clientimplementations.Complete ETL data migration processes to load data into ThinkLP and conduct necessary dataanalysis.

Toronto, Canada Area

Responsible for monitoring CRM (FreshService) - for incoming Service Requests / Incidents, while ensuring to adhere to Service Level Agreements across 3 + Clients, engaging with 3500 + Users to champion the applications, products, and services we provide to our stakeholders.Ensure client applications are delivered in an accurate and timely manner, which does require weekly maintenance and validation prior to live production releases.Issue remediation if needed, including but not limited to:User Access Requests (In-house user management system + Microsoft Active Directory)Authorization and AuthenticationDatabase investigation using SQL.Full cycle onboarding new clients / vendors / users - and keeping track of Knowledge Bases - which would be up-to-date for any process changes / efficiencies .Work closely with Client Services, Training, Management team to ensure that all processes are validated, as well as determining best practices to ensure client satisfaction, automation, and SOC 2 compliance is adhered.Utilize development programs / software to help automate day to day tasks inclusive of:Python 3 (Data Extraction and Re-Direction)Shell Script (Active Directory)R (Basics to help confirm / validate data)SQL Scripts to assist with testing Data validity / accuracy.

Mississauga

This role was migrated from:Supporting front-end clients, and answering questions using solutions manual, with CRM - Salesforce - FreshDesk.Assisted in creating and updating Training Interactive Online Training content, and automated best practices to ensure usage of reports.This role then migrated to Analyst Support - requiring additional responsibility, learning, and new back-end development tools to further help with, "One Stop Shop", support.See Support Analyst for further details.

Mississauga

Customer Service, Travel Booking, Travel Modification, Insurance Sales, GDS Booking systems.

Taught children from ages 2 - 16.Helped create a variety of postcard and advertising posters to help company with campaigns. Designed special name tags for summer school and Halloween. Assisted newcomers by showing them around the area and helping them get their Japanese registrations finished. Worked in workshops to help develop curricula and teaching methods.

Data Science Certification, Data Modeling/Warehousing And Database Administration / Predictive Analytics

Diploma, Digital Media Technical Productions

Activities and Societies: Seneca Student Federation: Co-Ordinator of clubs and activities. Promotions Co-Ordinator.