Jayson Jones Email and Phone Number

• Security & Compliance: Designed a cloud security program aligned with SOC, HiTrust, and HIPAA standards, achieving zero security incidents while strengthening defenses against emerging threats.• Uptime Optimization: Elevated infrastructure uptime from 90% to 99.998% in three months by overhauling monitoring and scaling mechanisms.• Process Automation: Introduced Infrastructure-as-Code (IaC) and automated CI/CD pipelines, reducing client deployment times from two weeks to four hours—a 99.6% efficiency boost.• Cost Efficiency: Re-architected hosting solutions to split large applications into smaller, cost-effective systems, cutting hosting costs by 50% and saving $5M annually.• Team Leadership: Directed and mentored a multidisciplinary team of 15+ engineers and compliance managers, fostering a culture of innovation and continuous learning, leading to improved performance.• Infrastructure Scaling: Integrated advanced cloud technologies and automation to ensure reliable, compliant, and scalable infrastructure capable of meeting future demands.• Zero-Touch Deployment: Implemented a zero-touch provisioning system using Terraform and Azure DevOps, enabling automated SaaS and cloud resource configurations, reducing errors, and enhancing reliability.• Disaster Recovery: Designed comprehensive disaster recovery and business continuity plans with automated monitoring, load balancing, and system restores, ensuring rapid recovery and minimal downtime.• Cross-Functional Collaboration: Partnered with product, engineering, and operations teams to align infrastructure solutions with business goals and improve communication across departments.

• Designed and Deployed Infrastructure: Oversaw network infrastructure deployments across 3 data centers, 2 AWS organizations, and 16 office locations in the US and Canada, supporting 1,500 users and over 5,000 IoT devices.• Implemented Network as Code (NaC): Led the adoption of NaC using Ansible within two months, automating repetitive tasks and driving a 75% improvement in efficiency for network configuration and updates.• Optimized Network Performance: Enhanced operational stability through advanced monitoring and performance tuning, ensuring 99.99% uptime and meeting the company’s aggressive growth targets.• Business Continuity and Disaster Recovery: Designed and executed disaster recovery and business continuity plans, safeguarding critical systems and minimizing operational risks during outages or network disruptions.• Cloud Integration: Engineered network solutions for seamless cloud integration using AWS CloudFormation, enabling scalable and high-availability infrastructure. Developed CI/CD pipelines in Azure DevOps to streamline deployments for Docker and Kubernetes.• Vendor and Carrier Coordination: Managed relationships with 4 major APN carriers across North America, ensuring reliable communication for IoT devices and achieving optimal network performance and stability.• Security Enhancements: Implemented and managed firewalls, access control lists (ACLs), and intrusion detection/prevention systems (IDS/IPS) to protect the network from external threats.• Cross-Functional Collaboration: Partnered with IT, Product, and Development teams to design and deploy advanced networking solutions, aligning infrastructure capabilities with business needs and improving interdepartmental communication.• Cost Analysis and Budgeting: Conducted ROI analysis on network upgrades and guided budget planning for infrastructure projects, delivering cost-effective solutions without compromising performance.

• IT Infrastructure & Leadership: Proven track record in building, scaling, and optimizing IT infrastructure to meet organizational growth. Expertise in managing networks, servers, databases, and storage systems with a focus on reliability, scalability, and security.• Team Leadership & Development: Directed and mentored cross-functional teams across network administration, system management, and cybersecurity, fostering a culture of innovation and operational excellence.• Cybersecurity & Risk Management: Designed and implemented robust cybersecurity strategies to safeguard sensitive data, mitigate risks, and maintain compliance with industry standards.• Process Optimization & Budgeting: Streamlined IT operations by identifying inefficiencies and driving solutions that improved performance by 20%. Efficiently managed budgets, reducing costs while delivering high-quality service.• Innovation & Stakeholder Engagement: Led deployment of IT initiatives, including hardware refreshes, software upgrades, and system integrations, ensuring minimal downtime. Cultivated strong relationships with vendors, clients, and executives to align IT strategies with business objectives.• Disaster Recovery & Service Excellence: Implemented business continuity plans, ensuring uninterrupted access to critical systems during outages. Enhanced end-user satisfaction by introducing ITIL-based service management processes, reducing ticket resolution times.Key Achievements:• Reduced system outages by 25% through proactive infrastructure enhancements.• Successfully modernized legacy systems, completing a multi-phase server migration with zero downtime.• Achieved 99.9% network uptime through targeted maintenance and monitoring improvements.• Cut infrastructure costs by $50,000 annually through contract renegotiation and energy-efficient solutions.• Contributed to a 15% revenue growth by aligning IT goals with business strategies.

• Infrastructure Strategy and Operations: Directed IT infrastructure strategies across networks, servers, and storage systems to align with organizational growth goals.• System Upgrades and Integrations: Led large-scale hardware and software upgrades with minimal disruption, including migrating legacy systems to modern platforms to enhance performance and scalability.• Network and Security Management: Oversaw secure network environments, including firewalls, VPNs, and access controls, while implementing robust measures to mitigate cyber threats. Conducted regular vulnerability assessments to strengthen resilience.• Automation and Efficiency: Developed scripts to automate recurring administrative tasks, reducing manual intervention by 30% and boosting operational efficiency.• Technical Leadership: Served as the primary technical resource for resolving complex system and network issues, significantly reducing mean time to resolution (MTTR).• Stakeholder Collaboration: Partnered with cross-functional teams to align IT infrastructure with business objectives. Negotiated favorable vendor terms, optimizing costs for equipment and maintenance.• Backup and Disaster Recovery: Designed and implemented comprehensive backup and disaster recovery strategies, ensuring business continuity during disruptions.• Documentation and Knowledge Transfer: Created detailed technical documentation, SOPs, and troubleshooting guides to enhance knowledge sharing and operational efficiency.• Performance Monitoring: Established monitoring systems to track infrastructure performance, proactively addressing potential bottlenecks to improve uptime and reliability.Key Achievements:• Reduced system downtime through proactive monitoring and vulnerability mitigation.• Led a company-wide hardware upgrade, boosting processing speed by 40%.• Reduced operational costs by 25% through vendor negotiations and resource optimization.

• Delivered technical support to end-users through phone, email, and remote support tools.• Resolved hardware and software issues for desktops, laptops, printers, and mobile devices.• Managed IT assets, including tracking hardware, software, and licenses using IT asset management tools.• Ensured compliance with SLAs by following ITIL-based service management processes and procedures.• Accurately documented incidents and requests in a service management tool for timely reporting.• Contributed to IT projects such as hardware and software deployments, migrations, and upgrades.• Collaborated with cross-functional teams, including network and system administrators, to address technical issues.

• Specialized in creating and maintaining custom SQL reports using SSRS and Crystal Reports, driving data-driven decision-making.• Collaborated with teams to define reporting requirements, leveraging SQL for data extraction and manipulation.• Conducted data analysis to identify trends and patterns, providing valuable insights to stakeholders.

• Identified and resolved computer hardware and software issues for clients.• Executed virus and malware elimination, data preservation and restoration, along with additional computer-related tasks.• Delivered outstanding customer service and communication, guaranteeing customer satisfaction.• Collaborated with colleagues to address and rectify networking issues.• Maintained thorough documentation of performed repairs and services, as well as precise records of inventory and supplies.

• Managed comprehensive environmental services operations, including cleaning, waste management, laundry, and maintenance.• Established and enforced cleaning and infection control protocols in line with regulatory and accreditation standards.• Supervised staff, assigned work schedules, and maintained appropriate staffing levels to fulfill operational requirements.• Developed and administered budgets, controlled costs, and tracked expenses.• Ensured adherence to regulatory guidelines and accreditation standards, and participated in related surveys and inspections.• Coordinated with other departments and stakeholders to maintain a safe and healthy environment for patients, staff, and visitors.• Kept precise records and generated reports on environmental services activities and performance.

• Supervised and managed the Environmental Services team, guaranteeing efficient and effective task completion.• Designed and executed cleaning schedules, waste management initiatives, and infection prevention strategies.• Oversaw maintenance of equipment, inventory, and supplies to ensure optimal functionality.• Ensured adherence to regulatory standards, including OSHA, EPA, and Joint Commission guidelines.• Trained and mentored new staff members, offering continuous support and guidance.• Managed the departmental budget, maintaining expense control and schedule adherence.

• Managed department functions, coordinating the efforts of a 20-member team.• Developed and maintained employee work schedules to ensure adequate coverage.• Assessed customer satisfaction and implemented service recovery measures as required.• Established efficient administrative and procedural processes for improved accuracy.• Designed databases and spreadsheets for enhanced inventory management and reporting.• Installed, tested, and configured networks, desktops, laptops, and printers.• Liaised with external vendors for hardware and software repair coordination.• Resolved client technical issues in person, via phone, and through email correspondence.• Performed repairs on various brand name desktops and laptops, including installing motherboards, processors, RAM, and graphics cards.• Addressed client inquiries and concerns regarding repairs.• Marketed repair services to potential clients experiencing computer-related issues.• Prioritized and assigned incoming customer work orders, managed inventory, and ensured timely completion of tasks.• Conducted quality assessments of provided technical services and monitored customer satisfaction.