Jayson Macabuhay Email and Phone Number

WORK EXPERIENCEPRESENT: Korn Ferry - Recruitment Coordinator handling Hewlett Packard Enterprise account.- Handling Interview Scheduling for Candidates- Arranging Engagement Meetings for Hiring Managers and Recruiter- Running RPL Reports- ATS (Applicant Tracking System)- RPO (Recruitment Process Outsourcing)Convergys PhilippinesMicrosoft Windows Support Technical Support I- Provides first level of support for Microsoft users through taking calls.- Take detailed notes and analyzed properly an issue and determine the correct resolution for it.- Specializes in Windows 10, Windows 7, Windows 8 and 8.1 and Windows Vista.- Upsell support product that will help resolve windows computer issues (e.g., Remote support subscription, Office license and Windows OS license)- Provides technical support of business applications. Escalates to SME.Teleperformance PhilippinesAT&T U-verse, DirecTV and AT&T TV Technical Support Representative and SME- Provides first level of support for AT&T U-verse, DirecTV and AT&T TV users through taking calls.- Provide daily support to users of various cable systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.- Applying subject expertise in evaluating business operations and processes.- Identifying areas where technical solutions would improve business performance.- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.RealPage PhilippinesData Service Representative I- Contacting apartment communities and gathering updated apartment information through a survey- Data entry of information gathered, including new rent and occupancy records, into the database and proofreading of own work- Perform detailed data maintenance tasks, including identification of duplicates and/or changing floor plan informationMicroSourcing PhilippinesApplication Support Specialist (Mediaocean)- Apply knowledge of Mediaocean applications to interpret and resolve. - Manage and monitor escalated system issues.- Support our applications by testing our technology and updating support collateral