As a Teammate, need to provide: * Providing delightful support to our customer over the phone (Voice Campaign)* Ensuring that members receive the highest quality of service and that all issues are resolved in the shortest possible time.* Attend pre and post huddle to discuss the latest updates on the account, and address the issue encountered on the daily basis by contributing ideas to further improve the customer experience.* Consistently hitting productivity, quality and… Show more As a Teammate, need to provide: * Providing delightful support to our customer over the phone (Voice Campaign)* Ensuring that members receive the highest quality of service and that all issues are resolved in the shortest possible time.* Attend pre and post huddle to discuss the latest updates on the account, and address the issue encountered on the daily basis by contributing ideas to further improve the customer experience.* Consistently hitting productivity, quality and customer satisfaction goals. * Participate in training to improve work performance Show less

Job Description• Direct reporting to Call Center Management in terms of attendance, productivity, CSAT, Resolution rate, etc.• Coach agent with regard to QA markdowns.• Assisted my team in customer response in social media concerns in all platforms (Facebook wall and messages, Twitter post and Messages, E-mails, Zendesk, Instagram etc.• Handle DTI and Media Complaints.• Cascade all memos/trainings to my team especially the SOPs.• Coordinate all escalations of my team… Show more Job Description• Direct reporting to Call Center Management in terms of attendance, productivity, CSAT, Resolution rate, etc.• Coach agent with regard to QA markdowns.• Assisted my team in customer response in social media concerns in all platforms (Facebook wall and messages, Twitter post and Messages, E-mails, Zendesk, Instagram etc.• Handle DTI and Media Complaints.• Cascade all memos/trainings to my team especially the SOPs.• Coordinate all escalations of my team to the respective regions and regional call center representatives and supervisors.• Update KPIs of agents handled.• Send CSAT surveys thru Zendesk for all platforms.• Create reports as EOD performance.• Follow up status of claims and refund. Show less

Job Description• Answer messages, inquiries, and e-mails based on customer inquiry via Salesforce/Zendesk.• Provide product and services information to customers.• Monitor delivery status, update client information, and transaction activity in the system.• Process transaction in the system – Orders, form, and application.• Research, identify, and resolves customer complaints.• Identify issues to escalate to supervisors/team leaders.• Complete reports.• Verify… Show more Job Description• Answer messages, inquiries, and e-mails based on customer inquiry via Salesforce/Zendesk.• Provide product and services information to customers.• Monitor delivery status, update client information, and transaction activity in the system.• Process transaction in the system – Orders, form, and application.• Research, identify, and resolves customer complaints.• Identify issues to escalate to supervisors/team leaders.• Complete reports.• Verify customer information and instruction.• Additional duties may assign. Show less

Job Description:• Answer inbound calls within guidelines/goals established by the client and contact center management.• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.• Support customers via live chat, e-mail, and phone support.• Respond to customer inquiries by referring them to published materials, secondary resources, or more senior staff.• Handle problem resolution that may require follow up and or… Show more Job Description:• Answer inbound calls within guidelines/goals established by the client and contact center management.• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.• Support customers via live chat, e-mail, and phone support.• Respond to customer inquiries by referring them to published materials, secondary resources, or more senior staff.• Handle problem resolution that may require follow up and or escalation to a higher level of expertise.• Maintain knowledge of client business, products, and services.• Attend training sessions to maintain or improve the level of skills.• Perform other tasks that may be assigned from time to time. Show less

Job description:• Handles face to face customer queries and complaints thru phone (inbound) by rendering excellent customer service and provide reliable, accurate and timely information on products and services.• Client Relations Officers (CROs) are primarily responsible for handling sales administration activities from point of reservation to buyer’s actual move-in.• The position involves extensive customer interaction, since a Client Relations Assistant is expected to address… Show more Job description:• Handles face to face customer queries and complaints thru phone (inbound) by rendering excellent customer service and provide reliable, accurate and timely information on products and services.• Client Relations Officers (CROs) are primarily responsible for handling sales administration activities from point of reservation to buyer’s actual move-in.• The position involves extensive customer interaction, since a Client Relations Assistant is expected to address customers’ queries, complaints and other concerns politely, promptly and accurately. Show less

• Input all job orders of all Account Specialist in a database and make sure that all entries are correct; • Monitor all service and project status; • Monitor all the quotations sent by the AS to the clients; Collects Monthly Sales Forecast of the AS; • Prepares Sales Report and update Sales Board;Prepares weekly and monthly sales report; Monitors tardiness and absences of AS; Update and maintain clients directory of existing account; • Maintain and renew company membership… Show more • Input all job orders of all Account Specialist in a database and make sure that all entries are correct; • Monitor all service and project status; • Monitor all the quotations sent by the AS to the clients; Collects Monthly Sales Forecast of the AS; • Prepares Sales Report and update Sales Board;Prepares weekly and monthly sales report; Monitors tardiness and absences of AS; Update and maintain clients directory of existing account; • Maintain and renew company membership e.g Philgeps, BCI Asia, PRA, Yellow Pages; • Prepare accreditation documents during bidding subject for submission and sales meeting needs; Prepares minutes of the meeting and collaborative meeting; • Arrange hotel accommodation for company guest visit; • Prepares and releases demo units use for presentation and update monthly invenories of the units; • Prepares load allowances of the AS; Answer inquiries from the clients during absence of AS and take note the concerns; Monitors office supplies of the department; Show less

Plot and Schedule the transportation service request of the client whether local or international itinerary; handles client request most especially geo's clients who will visit our country for business trips which visit our company to update several existing accounts; coordinate with the DPE's/Managements their itinerary and management booking with the hotel choice; Communicate and coordinate with accredited transportation vendor for several request especially during big events.

Assist our immediate supervisor to organize and prepare all the necessary things needed for the upcoming events; Conducts daily, weekly and monthly inventory of the stocks on hand e.g banners, giveaways as standard operating procedure for monitoring purposes; To help marketing team promote activities and programs conducts by the company; Manage all the deliveries ordered by the managers/supervisors for the upcoming event or prior activities;